IT Coordinator — Security-Cleared IT Support Lead

RWD Consulting, LLC; Idaho Falls (ID); On-site; USD 50,000 - 75,000; Full time

Job summary

RWD Consulting, LLC is seeking an IT Support professional based in Idaho Falls, ID. The role involves providing IT support across locations, handling onboarding/offboarding IT actions, and maintaining hardware/software knowledge bases to drive service quality.

You will manage end-user questions, coordinate software installations, and monitor Remedy tickets to meet SLAs. A bachelor’s degree or equivalent experience is required.

Qualifications

• Bachelor's degree or 4+ years IT experience required.
• Experience supporting employees and troubleshooting general IT issues.
• Familiarity with IT ticketing systems and SLAs.

Responsibilities

• Provide personnel at all locations with IT support by understanding requirements and mobilizing/coordinating support from site personnel.
• Field general IT questions/issues as needed and provide direct IT support to personnel.
• Execute employee onboarding and offboarding IT-actions.
• Maintaining a knowledgebase of current hardware and software in NRLFO to support maintenance, enhancements, and refresh cycles.
• Facilitate item delivery, asset tracking, installation request, installation progress, product documentation, driver maintenance, and end-user feedback.
• Assist in the approval, installation, configuration and ongoing support of software.
• Assist/coordinate or develop solutions on issues related to the connectivity and configuration of non-enterprise.
• Provide or arrange specialized training for unique hardware or software.
• Monitors status of open NRLFO Remedy tickets and assist in tracking, prioritizing, and resolving open tickets with applicable NR IT personnel to ensure tickets are resolved within established service level agreements.
• Minimum experience: Bachelor's degree or 4+ years relevant IT experience.

Skills

IT Support

Onboarding

Offboarding

Knowledge base

Ticket monitoring

Hardware/Software

Education

Bachelor's degree or 4+ years IT experience

Job description

RWD Consulting, LLC is seeking an IT Support professional based in Idaho Falls, ID. The role involves providing IT support across locations, handling onboarding/offboarding IT actions, and maintaining hardware/software knowledge bases to drive service quality.

You will manage end-user questions, coordinate software installations, and monitor Remedy tickets to meet SLAs. A bachelor’s degree or equivalent experience is required.