IT Desktop/Support Specialist I (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Caesars New Orleans Casino & Hotel is seeking an IT Desktop / Support Specialist to deliver first-level technical support across platforms and applications. You will train users and support Technicians, respond to help desk requests, and escalate complex issues.

On-site role in New Orleans, requiring 24/7 availability and strong communication skills. Candidates should have at least one year in technical support, a Bachelor’s-level education or equivalent, and the ability to lift up to 50 pounds.

Qualifications

• Minimum of one year experience in a technical support role.
• College level training equivalent to Bachelor’s degree in Computer Science or equivalent.
• Strong personal computing skills.
• Excellent communication skills.
• Must be available to work in a 24 hour, 7 day a week environment.

Responsibilities

• Provides first level support on multiple platforms including AS/400, PCs, telephony, networks, NT Server, UNIX.
• Supports applications like LMS, CMS, Events, SDS, POS, Time and Attendance, and audio/video systems.
• Responds to help desk calls and escalates issues as needed.
• Performs problem determination, data analysis, and documents resolutions.
• Escalates complex problems to IT staff or vendors and communicates final resolutions.
• Maintains documentation and logs, and supports system backups and routine tasks.

Skills

Communication skills

Analytical skills

Problem solving

Multi-tasking

Customer service

Team player

Education

Bachelor’s degree in Computer Science or equivalent

Tools

AS/400

PCs

LMS

CMS

Time and Attendance

Pos (Point of Sale)

Job description

New Orleans, LA, United States (On-site)

Trending

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The IT Desktop / Support Specialist problem performs determination and resolution and records all trouble situations to IT. In addition, he/she provides basic training to Support Technicians and users.

How You Will Create the Extraordinary

• Provides first level support functions on all platforms including, but not limited to, AS/400, PC’s, Telephony, Enterprise Networks, NT Server, UNIX.
• Provides first level support on all applications including, but not limited to, LMS, CMS, Events, SDS, Pit Player Tracking, Saflok, Point of Sale, Time and Attendance and audio and video systems.
• Responds to telephone calls for help and ensures that client/user support and service requests are handled or escalated in a timely manner.
• Provides first-level support for all systems including software and hardware for all platforms; problem determination/isolation and analysis of problem data.
• Expedites complex problems to the appropriate IT staff or service vendors. Communicates the final resolution to clients/users.
• Completes and documents assigned day-to-day tasks/activities per the Daily Work Schedule for each system and shift. These functions include first level support for clients/users, systems backups, printing, routing, and other duties.
• Maintains the latest procedures and documentation for all platforms. Performs intermediate technical tasks on all platforms.
• Uses the help desk log to track and close all client/user calls/problems reported to IT.
• Ensures the computer/equipment room is maintained at prescribed temperature levels and is in a clean and orderly condition.
• Provides one-on-one training for Support Technicians and clients/users.
• Monitors and reports system performance issues as necessary.
• Maintains the confidential nature of matters pertaining to company records, policies, and customer lists.
• Shreds reports containing sensitive data as determined by management.
• Maintains a log of all system downtime and reports all extended downtime to the supervisor and/or manager.
• Performs all duties in a manner that ensures that the IT Department will meet or exceed the measurable objectives for service level to clients/users and system availability.
• Maintains technical asset inventory properly. Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance

What You Will Need

• Must be at least 21 year old to apply.
• High school diploma or GED is required.
• College level training equivalent to Bachelor’s degree in Computer Science or equivalent technical training required.
• Background experience in technical computer support environment preferred.
• Some training in the data processing field is preferred.
• Minimum of one year experience in a technical support role required.
• Strong personal computing skills recommended.
• Demonstrated intermediate-level technical skills in all platforms. Ability to be trained in multiple platforms.
• Basic knowledge of computer operations and user environments required.
• Intermediate level skills related to trouble‑shooting on multiple platforms, problem determination, restoration techniques, related hardware and software products required.
• Intermediate knowledge of network topologies.
• Excellent communication skills required. Intermediate analytical and problem solving skills.
• Must have the ability to exercise judgment when analyzing problems to determine if they warrant escalation.
• Must have good customer relation skills. Must be well organized, detail oriented and multi-task oriented.
• Must be available to work in a 24 hour, 7 day a week environment.
• Must have the ability to work in a high pressure, fast paced environment.

Additional Requirements:

• Must have transportation available and home telephone.
• Must have the ability to note audio or visual warnings or error messages from system.
• Must be able to lift, carry, push, pull, handle, reach or grip 50 pounds, above or below shoulders.

GAMING PERMIT: Non-key

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.