Desktop Support Engineer

TechDigital Group; Memphis (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading tech solutions provider in Memphis seeks a Desktop Support Engineer I. The role involves managing operational support, troubleshooting technical issues, and providing user support. Candidates should have 3-5 years of relevant experience and a Bachelor's in Information Technology or equivalent experience. Strong knowledge of Windows OS and customer service skills are essential. This position is primarily onsite with potential overtime. Opportunities to work on significant IT projects are also present.

Qualifications

• 3-5 years of experience in a desktop support role.

Responsibilities

• Provide operational support including IMAC requests.
• Diagnose technical problems and determine solutions.
• Document solutions for complex issues.

Skills

CompTIA A+ or equivalent

Customer-centric attitude

Attention to detail

Strong communication skills

Knowledge of Windows 10 and 11

Experience with Active Directory

Familiarity with ITIL Service Management

Education

Bachelor's in information technology or 4 additional years of experience

Job description

Desktop Support Engineer I

Mandatory Skills

• Preferred: CompTIA A+ or equivalent
• Customer-centric. Attention to detail, strong communication skills
• Passionate about technology • Ability to lift and move hardware
• Strong knowledge of Windows 10, Windows 11, Microsoft Office Products
• Familiarity with desktops, laptops, mobile devices, printers, ups or other devices
• Working experience with Active Directory, MDMs, ITIL Service Management and ticketing systems
• Must be able to work onsite along with OT that may be required at times

Years of Experience Required

3-5 Years

Job Description

The Employee Technology Experience Technician II is responsible for providing a broad scope of operational support which includes installs, moves, add, and change (IMAC) requests supporting the Desktop IT infrastructure in both office, lab and warehouse environments. Employee Technology Experience Technicians also support events.

HOW YOU'LL MAKE AN IMPACT

• Provides service and user support during maintenance checks or dispatches
• Diagnoses errors or technical problems and determine proper solutions
• Produces timely and detailed service reports
• Collects and analyzes performance data to provide technical assistance
• Provides technology support as needed for events
• Ties workflow to schedule
• Accurately documents solutions related to complex issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for engineers, technicians, and customers
• Builds positive relationships with customers

TEAM DYNAMICS

Will collaborate closely with both onsite team members and remote colleagues across additional HLF Locations

QUALIFICATIONS FOR SUCCESS

Education

• Bachelor's in information technology or additional 4 years experience in lieu of degree Experience
• 3 years Skills/Certifications