IT Desktop Support Technician (Federal Work Study)

South Piedmont Community College; Polkton (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

South Piedmont Community College is seeking an IT Desktop Support Technician to provide first-level support for students, faculty, and staff, addressing hardware, software, and classroom technology issues. The role works under the Technology Support Manager and involves troubleshooting PCs and Macs, assisting with imaging and account setups, and documenting requests in the IT ticketing system.

Strong communication and a willingness to learn are essential, with preferred IT coursework and

Qualifications

• Basic Windows or macOS knowledge required.
• Strong customer service and communication skills.
• Willingness to learn IT procedures and follow standards.

Responsibilities

• Provide Tier 1 desktop support for Windows and macOS systems.
• Troubleshoot hardware issues (PCs, laptops, monitors, printers).
• Assist with software, OS, email, and network connectivity issues.
• Log and track requests using an IT ticketing system.
• Provide basic classroom and lab technology support.
• Assist with computer imaging, setup, and inventory.
• Communicate clearly and professionally with end users.

Skills

Windows

macOS

Customer service

Education

IT coursework

Tools

Active Directory

Ticketing system

Job description

Job Description

The IT Desktop Support Technician provides first-level technical support to students, faculty, and staff by assisting with hardware, software, and classroom technology issues. This role is designed to provide hands-on experience aligned with a Desktop Support Technician career path. This position will work under the direction of the Technology Support Manager.

Key Responsibilities

• Provide Tier 1 desktop support for Windows and macOS systems
• Troubleshoot hardware issues (PCs, laptops, monitors, printers)
• Assist with software, OS, email, and network connectivity issues
• Log and track requests using an IT ticketing system
• Provide basic classroom and lab technology support
• Assist with computer imaging, setup, and inventory
• Communicate clearly and professionally with end users

Required Qualifications

• Basic knowledge of Windows or macOS
• Strong customer service and communication skills
• Willingness to learn and follow IT procedures

Preferred Qualifications

• Coursework in IT, Computer Science, or related field
• Familiarity with Active Directory or ticketing systems
• Interest in CompTIA A+ or ITIL certifications

Physical Demands

Special Conditions Eligibility Summary

Students must have completed a current year's FAFSA , be eligible for Federal Financial Aid, be enrolled at South Piedmont Community College, be making Satisfactory Academic Progress ( GPA of 2.000 or higher, a completion rate of 67% or higher, not exceeding the maximum timeframe of 150%) to apply.

South Piedmont Community College provides equal employment opportunities to all applicants and employees based on job related criteria without reference to race, color, national origin, religion, gender, age, disability, genetic information, or any other legally protected classification. Applicants are requested to complete questions at the end of the online application process that are strictly voluntary. Answers to these questions will not be provided to the hiring manager, selection committee, or any other employees of South Piedmont other than the Human Resources Office. The Human Resources Office uses this information to maintain accurate confidential records on the composition of each applicant pool. If you require accommodation due to a disability in order to complete the application process, please make your request to the Human Resources Office.

Posting Number

Posting Number JP00805FY17-18

Open Date

Open Date 08/05/2026

Close Date

Close Date 03/01/2027

Open Until Filled Yes

Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Is there any reason known to you why you might be unable to perform consistently and promptly any of the job duties? If Yes, please explain.

  (Open Ended Question)

• * Have you ever been discharged or asked to resign from a position? Yes/No. If Yes, please explain.

  (Open Ended Question)

• * Have you ever been convicted of a crime that has required you either by North Carolina law or any other state or federal law to register as a sex offender?
  • Yes
  • No
• * Have you completed a Free Application for Federal Student Aid (FAFSA) for the current school year?
  • Yes
  • No
• * Are you currently enrolled as a student at South Piedmont?
  • Yes
  • No