Veteran Support Specialist (Federal Work Study)

South Piedmont Community College; Polkton (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

South Piedmont Community College is seeking a detail-oriented staff member to assist the School Certifying Official in the Office of Financial Aid and Veterans Services at the OCH campus. You will provide front-line support to student veterans, service members, and dependents, handling inquiries in person, by phone, or via approved channels.

Responsibilities include intake of benefit-related documents, scanning, indexing, and maintaining enrollment-change logs, plus reminders and status

Qualifications

• Good communication skills.
• Ability to use basic computer applications like Word and Excel.
• Ability to manage sensitive information, often involving FERPA regulations and VA benefits.

Responsibilities

• Assist the SCO with routine VA education benefits documentation and intake.
• Provide front-line assistance to student veterans, service members, and dependents.
• Support office processes, including scheduling, reminders, and file maintenance.
• Participate in training and staff meetings and follow procedures.

Skills

Communication skills

Word & Excel

FERPA & VA benefits knowledge

Job description

Job Description

This position assists the School Certifying Official ( SCO ) within the Office of Financial Aid and Veterans Services at the OCH campus.

Provides courteous front-line assistance to student veterans, service members, eligible dependents, and families in person, by phone, email, or approved virtual channels. Helps military affiliated community members locate institutional VA forms and published resources to prepare for enrollment, explains routine office procedures and submission deadlines using approved guidance, confirms receipt of documents when authorized, assists with appointments, and sends SCO -approved reminders or status communications.
Assists the SCO with routine administrative work associated with VA education benefits: intake of required benefit-related documents; scanning, indexing, and filing records; maintaining approved certification and enrollment-change tracking logs; preparing student files and checklists for SCO review; identifying missing, inconsistent, or time-sensitive information.

Supports the SCO’s monitoring and documentation of changes that may affect VA education benefits using assigned reports, lists, or notifications, the student may help identify withdrawals, schedule changes, changes in credit hours, nonattendance information, program changes, or other items requiring SCO review.

Provides limited support to other Financial Aid Office activities when VA-related assignments are current, and the work is appropriate to the student’s training. May assist with front-desk coverage, outreach-event logistics, returned-mail projects, document imaging, student-facing resource lists, and other routine administrative tasks. Participates in relevant training and staff meetings, follows written procedures, and shares observations about recurring questions or workflow barriers with the SCO .

Required Qualifications

Good communication skills.
Ability to use basic computer applications like Microsoft Word and Excel.
Ability to manage sensitive information, often involving FERPA regulations and VA benefits.

Preferred Qualifications

Personal experience with military affiliated family members and VA education benefits is not required but is a plus. A student with an interest in higher education administration, social work, counseling, human services, social sciences, or related field also a plus.

Physical Demands

Special Conditions Eligibility Summary

South Piedmont Community College provides equal employment opportunities to all applicants and employees based on job related criteria without reference to race, color, national origin, religion, gender, age, disability, genetic information, or any other legally protected classification. Applicants are requested to complete questions at the end of the online application process that are strictly voluntary. Answers to these questions will not be provided to the hiring manager, selection committee, or any other employees of South Piedmont other than the Human Resources Office. The Human Resources Office uses this information to maintain accurate confidential records on the composition of each applicant pool. If you require accommodation due to a disability in order to complete the application process, please make your request to the Human Resources Office.

Posting Number

Posting Number JP00821FY17-18

Open Date

Open Date 09/04/2026

Close Date

Close Date 04/01/2027

Open Until Filled Yes

Open Until Filled Yes

Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Is there any reason known to you why you might be unable to perform consistently and promptly any of the job duties? If Yes, please explain.

  (Open Ended Question)

• * Have you ever been discharged or asked to resign from a position? Yes/No. If Yes, please explain.

  (Open Ended Question)

• * Have you ever been convicted of a crime that has required you either by North Carolina law or any other state or federal law to register as a sex offender?
  • Yes
  • No
• * Have you completed a Free Application for Federal Student Aid (FAFSA) for the current school year?
  • Yes
  • No
• * Are you currently enrolled as a student at South Piedmont?
  • Yes
  • No