IT Desktop Support Specialist (Mac/Linux, Tier 1/2)

Latitude AI LLC; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 40,000 - 60,000; Part time

Job summary

Latitude AI seeks an Enterprise Support specialist for a 6-month contract in Pittsburgh. You will deliver Tier I/II IT support for MacOS, Linux, Windows, and related tools, while ensuring first-class customer service.

Responsibilities include imaging, deploying assets, onboarding/offboarding, and supporting events and studio operations. The role requires strong teamwork across distributed teams and a pragmatic, hands-on approach to problem solving.

Qualifications

• Bachelor's degree required; an Associate's degree with two years' experience also accepted.
• 2+ years IT desktop support for Apple MacOS and Ubuntu Linux.
• Strong analytical and problem-solving skills.
• Proficiency with G-Suite, Zoom, Slack, Entra, Jira and related collaboration tools.
• Experience with automated desktop deployments and hardware knowledge.

Responsibilities

• Provide Tier I and Tier 2 IT support.
• Manage ticket queues and incident resolution.
• Device refresh deployment and migration support.
• Zoom Room refresh execution.
• SID server build and deployment support.
• Studio and All Hands event support coverage.
• User onboarding and off boarding support.
• General TechOps operational support.
• Additional duties may be assigned.

Skills

Analytical thinking

Problem solving

Written and verbal communication

Independent work

Collaboration

Education

Bachelor's degree

Associate's degree + 2 years experience

High School Diploma/GED + 4 years experience

Tools

G-Suite

Jira

Entra

Zoom

Slack

JAMF

Splunk

Outlook 365

Job description

Latitude AI seeks an Enterprise Support specialist for a 6-month contract in Pittsburgh. You will deliver Tier I/II IT support for MacOS, Linux, Windows, and related tools, while ensuring first-class customer service.

Responsibilities include imaging, deploying assets, onboarding/offboarding, and supporting events and studio operations. The role requires strong teamwork across distributed teams and a pragmatic, hands-on approach to problem solving.