Onsite IT Support & Operations Specialist (macOS, SF)

Insight Global; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Insight Global is seeking an IT Support & Operations Specialist to join our Internal IT team in San Francisco. This role provides hands-on Tier 1 and 2 support for macOS devices and coordinates with IT leadership on projects.

You will deploy and maintain laptops, manage SaaS accounts, and help improve documentation and automation. Ideal candidates have 2 to 5 years in IT support and a customer-service mindset, with strong problem-solving skills.

Qualifications

• 2 to 5 years of IT support, desktop support, help desk, IT operations, or a similar role.
• Experience troubleshooting macOS devices
• Familiarity with Google Workspace, Slack, Zoom, Microsoft 365, Notion
• Basic understanding of identity and access management concepts (SSO, MFA, provisioning, groups, permissions).
• Strong customer-service mindset with emphasis on both technical resolution and employee experience

Responsibilities

• Provide hands-on Tier 1 and Tier 2 technical support to employees.
• Troubleshoot hardware, software, connectivity, application, and account-access issues.
• Support predominantly macOS devices
• Prepare, configure, deploy, ship, recover, and maintain employee laptops and peripherals.
• Support systems such as Google Workspace, Slack, Zoom, Notion, Okta, Atlassian, Jira, and other workplace applications.
• Provide hands-on support for conference rooms, audiovisual equipment, displays, printers, and office tech.
• Perform first-line troubleshooting for Wi-Fi, DNS, DHCP, VPN, and peripheral connectivity, escalate when needed.
• Support onboarding by preparing equipment and creating accounts; verify access.
• Manage offboarding activities including disabling accounts and recovering equipment.
• Perform routine user, group, access, and license administration across SaaS platforms.
• Document common troubleshooting procedures and maintain internal IT docs.
• Identify recurring issues and suggest process/documentation/automation improvements.
• Coordinate with IT leadership, vendors, and external partners when escalation is required.
• Assist with endpoint management, software deployments, security, audits, rollouts, and other IT projects.
• Proactively identify office tech issues and ensure devices and rooms remain operational

Skills

IT support

Troubleshooting

Customer service

Onsite support

MacOS troubleshooting

Tools

Google Workspace

Slack

Zoom

Notion

Jira Service Management

Okta

Microsoft 365

Apple MDM

Job description

Insight Global is seeking an IT Support & Operations Specialist to join our Internal IT team in San Francisco. This role provides hands-on Tier 1 and 2 support for macOS devices and coordinates with IT leadership on projects.

You will deploy and maintain laptops, manage SaaS accounts, and help improve documentation and automation. Ideal candidates have 2 to 5 years in IT support and a customer-service mindset, with strong problem-solving skills.