IT Help Desk Specialist - Windows & Mac Support (Tier 1-2)

PRI Global; Littleton (CO); On-site; USD 30,000 - 39,000; Full time

Job summary

PRI Global is seeking an IT Help Desk / Desktop Support Specialist in Littleton, CO for a 6 to 12 months contract. The role provides Tier 1 and Tier 2 support across Windows and Mac, handling onboarding, device provisioning, and incident resolution in a fast-paced environment.

You will support Microsoft 365, Windows, macOS, and common business apps, manage tickets, and escalate complex issues to senior IT staff as needed. A strong customer service mindset is essential.

Qualifications

• 2+ years in help desk or desktop support.
• Experience in Windows and Mac operating systems.
• Strong troubleshooting and problem-solving skills.
• Familiarity with Windows, Microsoft 365, and common business apps.
• Basic networking: TCP/IP, DNS, DHCP, Wi-Fi, VPN.
• Experience with ticketing or IT service management systems.
• Excellent verbal and written communication.
• Ability to explain technical concepts to non-technical users.
• Good organizational skills; manage multiple priorities.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to end users via phone, email, chat, ticketing systems, and in person.
• Troubleshoot and resolve hardware, software, connectivity, application, and user-access issues.
• Install, configure, maintain, and troubleshoot laptops, desktops, mobile devices, printers, peripherals, and other IT equipment across Windows and Mac environments.
• Support Microsoft 365, Windows, macOS, and common business applications.
• Assist with user onboarding and offboarding, including account setup, equipment provisioning, permissions, and access management.
• Manage and prioritize support tickets while meeting established service-level expectations.
• Document troubleshooting steps, resolutions, and relevant technical information within the IT service management/ticketing system.
• Escalate complex or recurring issues to senior IT staff, infrastructure teams, security teams, or appropriate vendors.
• Perform basic network troubleshooting, including connectivity, Wi-Fi, VPN, DNS, and related issues.
• Support endpoint security, patching, antivirus/EDR, and other security-related technologies as directed.
• Provide a high level of customer service and maintain a professional, helpful approach when working with users.

Skills

Customer support

Windows

MacOS

Microsoft 365

Networking basics

Ticketing systems

Troubleshooting

Communication skills

Organizational skills

Independent worker

Job description

PRI Global is seeking an IT Help Desk / Desktop Support Specialist in Littleton, CO for a 6 to 12 months contract. The role provides Tier 1 and Tier 2 support across Windows and Mac, handling onboarding, device provisioning, and incident resolution in a fast-paced environment.

You will support Microsoft 365, Windows, macOS, and common business apps, manage tickets, and escalate complex issues to senior IT staff as needed. A strong customer service mindset is essential.