IT Desktop Support Specialist

Insight Global; Houston (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

Insight Global is seeking a highly motivated IT Desktop Support Specialist in Houston to provide full desktop support to attorneys and staff. The role requires customer focus, technical skill, and problem-solving speed in a professional legal setting.

The candidate should be experienced with Word/Excel/Outlook in Office 365, PC hardware setup, Intune/Active Directory, and various meeting tools. The position emphasizes excellent service and ability to engage with executives.

Qualifications

• Bachelor’s Degree.
• Experience with configuring and troubleshooting Microsoft Office 365 products with a strong focus on Outlook and Word in a legal environment.
• Experience with the setup, configuration, and diagnostics of PC hardware (Dell laptops and desktops).
• Strong working knowledge of end-user computing hardware (computers, tablets, mobile phones, IP phones, printers).
• Experience with Intune and Active Directory for user and computer group management.
• Experience with ServiceNow creating incidents and tasks.
• Must be able to routinely lift and carry items up to 30 pounds.
• Experience with meeting room tools (AV systems, projectors, microphones) and virtual meeting tools (Teams, WebEx, Zoom).
• Experience with Azure.

Responsibilities

• Provide full desktop support to attorneys and staff.
• Troubleshoot incidents involving Word, Excel, and Windows 11; support iPhone issues.
• Deliver hands-on desktop and hardware support, including printer installation, setup, and maintenance.
• Engage with executives and deliver exceptional customer service in a legal environment.

Skills

Customer service

Troubleshooting

Word/Excel/Outlook

End-user computing hardware

Printer setup/maintenance

Education

Bachelor’s Degree

Tools

Intune

Active Directory

ServiceNow

Microsoft 365

Teams/WebEx/Zoom

Azure

Job description

Job Description

A law firm in the Houston area is looking for a highly motivated IT Desktop Support Specialist to join their team. You'll be providing full desktop support to attorneys and staff. The ideal candidate is customer-focused, technically skilled, and thrives on solving problems quickly and efficiently. Day-to-day you will troubleshoot and resolve incidents involving Microsoft Word, Excel, and Windows 11 as well as provide support for iPhone related issues. You'll also deliver hands-on desktop and hardware support, including printer installation, setup, and maintenance. This person should be comfortable engaging with executives and delivering exceptional customer service in a professional legal environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor’s Degree
• Experience with configuring and troubleshooting Microsoft Office 365 products with a strong focus on Outlook and Word in a legal environment.
• Experience with the setup, configuration, and diagnostics of PC hardware (required) - (Dell laptops and desktops a plus).
• Strong working knowledge of end-user computing hardware (computers, tablets, mobile phones, IP based desk phones, printers, etc.), including printer installation.
• Experience with working in Intune and Active Directory for user and computer group management.
• Experience with working in ServiceNow creating incidents and tasks
• Must be able to routinely lift and carry items weighing up to 30 pounds.
• Experience with using various physical meeting room tools like integrated and stand- AV systems, projectors, microphones, etc.
• Experience with using various virtual meeting room tools like Teams, WebEx, Zoom, etc.
• Experience with Azure