L1 Helpdesk

Insight Global; Houston (TX); On-site; USD 34,000 - 41,000; Full time

Job summary

Insight Global in Houston, TX is seeking a Helpdesk Technician to join the Infrastructure team. The role supports the entire organization of about 500 employees from executives to staff across corporate and operations sites, with on-site service at the headquarters and field locations.

Daily duties include troubleshooting and providing technical support for hardware and software, such as O365, InTune, Azure, printers, networks, and more, primarily serving users in person in the office.

Qualifications

• Imaging laptops for deployment
• Swap Windows 10 devices with Windows 11 laptops
• Verify device functionality and user readiness
• Track equipment and maintain deployment records
• Provide basic end-user IT support during device exchanges

Responsibilities

• Troubleshoot hardware and software including O365, InTune, Azure, printers, and networks
• Provide on-site support and user assistance in the office environment
• Support both corporate HQ and operation sites as part of Infrastructure team

Skills

End-user support

Troubleshooting

Imaging deployment

Windows deployment

Hardware setup

Job description

Job Description

An employer in the Houston, TX area is seeking a Helpdesk Technician to join their Infrastructure team. This role will be supporting the entire organization of about 500 employees from c-level executives to staff level corporate and operational employees. This individual will be supporting both the company's corporate headquarters and operation sites. On a daily basis, this person will be performing troubleshooting and technical support for hardware and software including O365, InTune, Azure, printers, networks, etc. This person will be primarily servicing users in the office in person.

This is an hourly role paying between $25 - 30 / hour

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Experience with Imaging and configuration of laptops for deployment
• Swap existing Windows 10 devices with new Windows 11 laptops
• Verify device functionality and user readiness
• Track equipment and maintain accurate deployment records
• Provide basic end-user support during device exchanges Other IT support Experience