Hybrid IT Support Analyst — Legal Tech & End-User Apps

Withers; New Haven (CT); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Withers in New Haven, CT, seeks an IT Support Analyst to provide deskside and remote IT support for Windows, Office 365, and law-firm software. You will deploy and troubleshoot hardware, assist new hires with remote access (VPN, Citrix, Duo), and log incidents in TOPdesk.

You will train users on firm software, support video conferencing, and maintain device inventories while collaborating with the US IT Service Delivery team on projects and upgrades. Travel to other US offices is required.

Qualifications

• 3+ years of experience in a law firm environment.
• Experience with DMS iManage Work is preferred.
• Strong problem solving and communication skills.
• Ability to work in a hybrid on-site/remote model.

Responsibilities

• Provide deskside and remote IT support for Windows and office apps.
• Support Microsoft Office 365, Mimecast, iManage and other legal software.
• Log calls in TOPdesk and ensure proper escalation and closure.
• Build and support laptops, desktops, printers and mobile devices.
• Set up remote access for new hires (VPN, Citrix, Duo).
• Train users on Office 365 questions and other firm software.
• Assist conference room setups and video conferencing issues.
• Maintain hardware/software inventory and on-site/off-site support.
• Travel to other US offices when necessary and support projects.

Skills

Windows 11

Active Directory

Exchange Online

MS Office 365

iManage Work

Litera

InterAction

AccuRoute

Elite 3E

VPN/Cisco VPN

Citrix

Intune

Duo Security

TOPdesk

Printer/HP/Canon devices

Hardware troubleshooting

Deskside support

Video conferencing systems (Cisco/Logi

Communication and documentation

Tools

TOPdesk

Cisco VPN remote access

Video conferencing equipment (Logitech Rally Bar, Cisco)

Job description

Withers in New Haven, CT, seeks an IT Support Analyst to provide deskside and remote IT support for Windows, Office 365, and law-firm software. You will deploy and troubleshoot hardware, assist new hires with remote access (VPN, Citrix, Duo), and log incidents in TOPdesk.

You will train users on firm software, support video conferencing, and maintain device inventories while collaborating with the US IT Service Delivery team on projects and upgrades. Travel to other US offices is required.