IT Desk & Network Support Specialist II - Secret Clearance

Bering-Alaka'ina Holdings, LLC; Fort Lee (NJ); In loco; USD 52.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

401K with company match

Medical, dental, disability, and life

Tuition reimbursement

Paid time off

11 paid holidays

Descrizione del lavoro

Bering-Alaka`ina Holdings, LLC is seeking a Computer Equipment Support Operations II to provide desktop support for our government customer in Ft. Eustis, Virginia.

The role includes entering and tracking work requests in Remedy, on-site Tier II support, account management, hardware/software installation, and troubleshooting of network infrastructure. Candidates must have DoD 8140.01 certifications, an associate degree or higher, Windows 10 certification within six months, and US citizenship

Competenze

• DoD 8140.01 certification required (Security+, CND, GICSP, CASP+ or CCNP Security, CISA, SSCP).
• Associate's degree or higher in IT-related field preferred, or IT-related field.
• Windows 10 certification required within six months of employment.

Mansioni

• Provide desktop support and respond to service requests.
• Enter tasks into Remedy action request system and create tickets.
• Operate the Service Desk with Tier II support, including on-site services for walk-in inquiries.
• Manage Remedy accounts and coordinate with the customer to resolve requested work.
• Provide problem resolution for hardware, software, and network infrastructure including remote access; install and upgrade as needed.
• Analyze and maintain local network components, software, peripherals, and data processing equipment.
• Provide and implement solutions for reported problems on equipment/networks.
• Perform on-site monitoring of system workload and hardware configuration.
• Other duties as assigned by Supervisor.

Conoscenze

Remedy tickets

Desktop support

On-site support

Remedy administration

Hardware installation

Software installation

Network management

Troubleshooting

Customer coordination

Formazione

DoD 8140.01 certification requirements (Security+, CND, GICSP, CASP+ or CCNP Security, CISA, SSCP)

Associate's Degree or higher in IT-related field

Windows 10 certification

Strumenti

Remedy AR System

Remote access tools

Descrizione del lavoro

Bering-Alaka`ina Holdings, LLC is seeking a Computer Equipment Support Operations II to provide desktop support for our government customer in Ft. Eustis, Virginia.

The role includes entering and tracking work requests in Remedy, on-site Tier II support, account management, hardware/software installation, and troubleshooting of network infrastructure. Candidates must have DoD 8140.01 certifications, an associate degree or higher, Windows 10 certification within six months, and US citizenship