Computer Equipment Support Operation II

Bering-Alaka'ina Holdings, LLC; Virginia; On-site; USD 52,000 - 64,000; Full time

Job summary

Bering-Alaka`ina Holdings, LLC is seeking a Computer Equipment Support Operations II to support our government customer at Fort Eustis, Virginia. The role covers desktop support, ticketing in Remedy, on-site service, and coordination with the customer to resolve requests.

Qualifications include DoD 8140.01 certifications, an Associate’s degree or higher preferred, and Windows 10 certification within six months. U.S. citizenship and a Secret clearance are required.

Qualifications

• Six months IT experience required, one year preferred in computer equipment support operations.
• Must have DoD 8140.01 certification requirements (e.g., Security+, CND, GICSP, CASP+, CCNP Security, CISA, SSCP).
• Windows 10 certification due within six months of employment.

Responsibilities

• Provide desktop support and resolve service requests for the government customer.
• Enter tasks into Remedy to create tickets describing work to be performed.
• Operate the Service Desk with Tier II systems support and on-site inquiries.
• Manage Remedy accounts and coordinate with the customer to resolve work.
• Provide problem resolution including hardware, software, network, remote access, and databases.
• Analyze and maintain local network components, software, peripherals, and data processing equipment.
• Provide and implement solutions to reported problems on equipment and networks.
• Perform on-site monitoring of systems workload and hardware installation/configuration.
• Other duties as assigned by Supervisor.

Skills

Desktop support

Troubleshooting

Remedy ticketing

On-site support

Team coordination

Education

Associate’s Degree or higher preferred

Windows 10 certification

Tools

Remedy

Windows 10

Job description

Bering-Alaka`ina Holdings, LLC is looking for a Computer Equipment Support Operations II to provide support for our government customer in Ft. Eustis, Virginia.

DESCRIPTION OF RESPONSIBILITIES:

• The individual shall provide desktop support services and respond to and resolve service requests.
• The ability to enter tasks into the Remedy action request system to create a ticket that describes the work to be performed.
• Operate the Service Desk with Tier II systems support, to include providing on-site services for walk-in inquiries.
• Manage accounts on the Remedy action request system portion of assigned responsibility for the job; input all relevant work request data within the Remedy action request system and coordinate as necessary with the customer to resolve the requested work.
• Provide problem resolution services in the areas of equipment maintenance, software and network infrastructure including remote access necessary to provide state-of-the-art performance that may include hardware and software installation and upgrades, troubleshooting, system configuration, and design and maintenance of databases.
• Analyze, manage, and maintenance duties related to local network system components, software, peripherals and functionality of automated data processing and communications equipment.
• The ability to provide and implement solutions to reported and discerned problems reported on this and related equipment/networks.
• Perform network management responsibilities to include on-site monitoring of systems workload, system hardware component installation, configuration and operation.
• Other duties as assigned by Supervisor.

REQUIRED DEGREE/EDUCATION/CERTIFICATION:

• Individual shall have DoD Directive 8140.01 Certification requirements (i.e. Security+, CND, GICSP, CASP+ or CCNP Security, CISA, or SSCP)
• Associate’s Degree or higher from an accredited college or university preferred, or IT related field.
• Windows 10 certification will be required within the first six (6) months of employment.

REQUIRED SKILLS AND EXPERIENCE:

Six (6) months of IT related experience, preferred one (1) year of Computer Equipment Support Operations experience

REQUIRED CITIZENSHIP AND CLEARANCE:

• U.S. Citizenship required.
• Must have and maintain an active Secret clearance.

COMPENSATION DETAILS:

• $58,000.00
• The compensation range or hourly rate provided is a good faith estimate at the time of posting. Final compensation will be determined based on qualifications, experience, skills, internal equity, market conditions, and applicable laws.

Bering-Alaka`ina Holdings, LLC is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We not illegally discriminate in employment decisions on the basis of any protected categories. We E-Verify all employees.

As a part of BSNC, Bering- Alakaina Holdings gives hiring, promotion, training, and retention preference to BSNC shareholders, descendants and shareholder spouses who meet the minimum qualifications for the job. Qualified job candidates will generally be considered in the following order: BSNC shareholders, descendants, shareholder spouses, current employees, and outside candidates. The BSNC Shareholder Development department tracks and monitors the implementation of the Shareholder Hire Preference across its operations.

Bering-Alaka`ina Holdings, LLC is comprised of industry-recognized government service firms designated as Alaska Native Corporation (ACN)-owned and 8(a) certified businesses and includes Ke`aki Technologies, LLC; Laulima Government Solutions, LLC; Kūpono Government Services, LLC; Kapili Services, LLC; Po`okela Solutions, LLC; Kīkaha Solutions, LLC; and Pololei Solutions, LLC.

For additional information, please visit www.beringalakaina.com

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