Computer Equipment Support Operation II

Bering-Alaka'ina Holdings, LLC; Fort Gregg-Adams (VA); Sur place; USD 52 000 - 64 000; Plein temps

Résumé du poste

Bering-Alaka`ina Holdings, LLC is seeking a Computer Equipment Support Operations II to support our government client at Ft. Eustis, Virginia. The role focuses on desktop support, ticketing via Remedy, and Tier II service at the on-site service desk.

Requirements include DoD 8140.01 certifications, an Associate’s Degree or higher in IT (preferred), and Windows 10 certification within six months. U.S. citizenship and a Secret clearance are mandatory.

Qualifications

• DoD 8140.01 certification requirements (Security+, CND, GICSP, CASP+ or CCNP Security, CISA, or SSCP).
• Windows 10 certification within six months of employment.
• Six months IT-related experience; one year preferred.

Responsabilités

• Provide desktop support services and respond to and resolve service requests.
• Enter tasks into Remedy to create tickets with work descriptions.
• Operate the Service Desk with Tier II support and provide on-site services for walk-ins.
• Manage Remedy accounts and coordinate with the customer to resolve requests.
• Provide problem resolution across hardware, software, and network infrastructure including remote access and installations.
• Analyze and maintain local network components, software, peripherals, and data processing equipment.
• Provide and implement solutions for reported problems on equipment/networks.
• Perform on-site monitoring of system workload, hardware installation, configuration, and operation.

Connaissances

Security+

CND

GICSP

CASP+

CCNP Security

CISA

SSCP

Formation

Associate’s Degree or higher (preferred) in IT or related field

Description du poste

Bering-Alaka`ina Holdings, LLC is looking for a Computer Equipment Support Operations II to provide support for our government customer in Ft. Eustis, Virginia.

DESCRIPTION OF RESPONSIBILITIES:

• The individual shall provide desktop support services and respond to and resolve service requests.
• The ability to enter tasks into the Remedy action request system to create a ticket that describes the work to be performed.
• Operate the Service Desk with Tier II systems support, to include providing on-site services for walk-in inquiries.
• Manage accounts on the Remedy action request system portion of assigned responsibility for the job; input all relevant work request data within the Remedy action request system and coordinate as necessary with the customer to resolve the requested work.
• Provide problem resolution services in the areas of equipment maintenance, software and network infrastructure including remote access necessary to provide state-of-the-art performance that may include hardware and software installation and upgrades, troubleshooting, system configuration, and design and maintenance of databases.
• Analyze, manage, and maintenance duties related to local network system components, software, peripherals and functionality of automated data processing and communications equipment.
• The ability to provide and implement solutions to reported and discerned problems reported on this and related equipment/networks.
• Perform network management responsibilities to include on-site monitoring of systems workload, system hardware component installation, configuration and operation.
• Other duties as assigned by Supervisor.

REQUIRED DEGREE/EDUCATION/CERTIFICATION:

• Individual shall have DoD Directive 8140.01 Certification requirements (i.e. Security+, CND, GICSP, CASP+ or CCNP Security, CISA, or SSCP)
• Associate’s Degree or higher from an accredited college or university preferred, or IT related field.
• Windows 10 certification will be required within the first six (6) months of employment.

Six (6) months of IT related experience, preferred one (1) year of Computer Equipment Support Operations experience

REQUIRED CITIZENSHIP AND CLEARANCE:

• U.S. Citizenship required.
• Must have and maintain an active Secret clearance.

COMPENSATION DETAILS:

• $58,000.00
• The compensation range or hourly rate provided is a good faith estimate at the time of posting. Final compensation will be determined based on qualifications, experience, skills, internal equity, market conditions, and applicable laws.

Bering-Alaka`ina Holdings, LLC is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We not illegally discriminate in employment decisions on the basis of any protected categories. We E-Verify all employees.

As a part of BSNC, Bering- Alakaina Holdings gives hiring, promotion, training, and retention preference to BSNC shareholders, descendants and shareholder spouses who meet the minimum qualifications for the job. Qualified job candidates will generally be considered in the following order: BSNC shareholders, descendants, shareholder spouses, current employees, and outside candidates. The BSNC Shareholder Development department tracks and monitors the implementation of the Shareholder Hire Preference across its operations.

Bering-Alaka`ina Holdings, LLC is comprised of industry-recognized government service firms designated as Alaska Native Corporation (ACN)-owned and 8(a) certified businesses and includes Ke`aki Technologies, LLC; Laulima Government Solutions, LLC; Kūpono Government Services, LLC; Kapili Services, LLC; Po`okela Solutions, LLC; Kīkaha Solutions, LLC; and Pololei Solutions, LLC.

For additional information, please visit www.beringalakaina.com

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