IT Deployment Technician: Windows & Mac (Hybrid/Remote)

University Of Michigan; Ann Arbor (MI); Hybrid; USD 18,000 - 30,000; Part time

Job summary

The University of Michigan is seeking an experienced temporary IT support technician to assist with an MWS rollout. You will prepare and deploy Windows and Mac workstations, assist end users during device transitions, and maintain deployment documentation.

Successful candidates will have strong customer service skills, be comfortable working in Windows and macOS, and follow established procedures. This role offers a flexible schedule (approx.

Qualifications

• Experience with Windows and macOS environments.
• Strong customer-service and communication skills.
• Ability to follow technical procedures and document completed work.
• Dependable, organized, and able to work independently or as part of a team.]
• Knowledge of account management, software installation, or device inventory systems (desired).

Responsibilities

• Prepare, configure, and deploy Windows and Mac computers.
• Install approved software.
• Assist users with device setup, login, and basic technical questions.
• Support data-transfer and workstation-replacement activities.
• Perform basic account and device-related tasks using established procedures.
• Update device inventories, deployment records, and support tickets.
• Escalate complex issues to the appropriate technical team.
• Follow organizational standards for security, privacy, accessibility, and asset management.
• Provide professional and courteous service to faculty, staff, and other users.

Skills

Windows & Mac

Customer service

Documentation

Teamwork

Independent work

Tools

Active Directory

Job description

The University of Michigan is seeking an experienced temporary IT support technician to assist with an MWS rollout. You will prepare and deploy Windows and Mac workstations, assist end users during device transitions, and maintain deployment documentation.

Successful candidates will have strong customer service skills, be comfortable working in Windows and macOS, and follow established procedures. This role offers a flexible schedule (approx.