IT Customer Support Specialist with Security Clearance

M I Technical Solutions, Inc.; Chesapeake (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

MI Technical Solutions, Inc. is seeking an experienced IT Customer Support Specialist to provide full IT asset support and administer SharePoint site collections.

This position requires active DoD secret clearance, 5 years of IT experience, and certifications such as CompTIA Security+ CE. Expertise in Microsoft 365/Teams/SharePoint and NMCI/FlankSpeed is essential.

Qualifications

• Active DoD secret security clearance required.
• Recent IT experience (5 years preferred).
• Current CompTIA Security+ CE required.
• Microsoft 365 Suite/Teams/SharePoint experience required.
• ACTR/CTR experience NMCI and FlankSpeed experience required.

Responsibilities

• Provide Level-2/3 IT support and troubleshooting.
• Install systems; define and enforce standards.
• Configure and install telecommunication and laptop devices and services.
• Test systems after software pushes.
• Monitor performance and troubleshoot network problems.
• Perform network maintenance and system upgrades including patches and security configurations.
• Support mobile devices (iOS/Android/Surface).
• Provide End-User training for Office, iOS, and Windows.
• Set up VTC and teleconferences and provide immediate tech assistance.

Skills

Security clearance

IT experience

CompTIA Security+ CE

Microsoft 365 / Teams / SharePoint

NMCI / FlankSpeed experience

Tools

SharePoint

Job description

Job description MI Technical solutions is seeking an experienced IT Customer Support Specialist to provide a full range of IT asset support and perform as the SharePoint site collection administrator/developer:

• Providing Level-2/3 support and troubleshooting to resolve issues.
• System installation; defining, documenting, and enforcing system standards.
• Configuring and installing various telecommunication and laptop devices and services (e.g., printers, VPN, QoS).
• Conducting testing of systems after software pushes
• Monitoring performance; troubleshooting network problems and outages;
• Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
• Mobile device (IOS/Android/Surface) Support Specialist.
• Provide in person or online End-User training for Office, IOS, and Windows systems
• Set up VTC and teleconference meetings for users and provide immediate technical assistance if required

Required Qualifications

• Active DOD secret security clearance is required to qualify
• Recent IT experience (5 years preferred)
• Minimum of current CompTIA Security + Continuing Education (CE) (required)
• Microsoft 365 Suite/Teams/SharePoint experience (required)
• ACTR/CTR experience- NMCI and FlankSpeed experience (required)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.