Microsoft Support Specialist

Procentrix; Washington; On-site; USD 75,000 - 95,000; Full time

Job summary

A technology solutions provider seeks a Microsoft support specialist to provide end-user support for Microsoft SharePoint and Teams. Responsibilities include troubleshooting, managing customer requests, and maintaining knowledge of relevant technologies. The position requires a Bachelor's degree and 2+ years of customer service experience, with a focus on Microsoft systems. A public trust clearance and full-time work at the client site in Washington, DC, is mandatory. Competitive salary expected between $75K - $95K annually.

Qualifications

• A minimum of 2 years of experience in customer service for enterprise systems.
• Must have a strong work ethic and be detail-oriented.
• Must be able to obtain and maintain a federal government public trust clearance.

Responsibilities

• Receive customer requests and manage the ticketing system.
• Provide software troubleshooting support.
• Maintain current knowledge of relevant technologies.

Skills

Help desk / customer service support

Microsoft Office Suite

Excellent customer service

Complex problem solving

Organizational skills

Education

Bachelor's Degree or equivalent experience

Job description

The Microsoft support specialist provides end user support for a large scale Microsoft SharePoint, Teams, Power Platform solutions. Responsibilities include:

• Receive customer requests via email, application and phone and perform data entry to ticketing system
• Provision accounts, manage permission and address user training needs
• Provide end‑user software troubleshooting support
• Provide phone support for local and field users
• Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Maintain current knowledge of relevant technologies as assigned
• Update standard operating procedure and knowledge base articles
• May require occasional travel to provide on-site technical support.

The projected compensation range for this position is $75K - $95K annualized (USD). The final salary offered will generally fall within this range and is determined by various factors, including but not limited to the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as internal pay equity, location, contract‑specific affordability and other organizational requirements.

Required Skills

• Bachelors Degree or equivalent experience
• A minimum of 2 years of experience providing help desk / customer service support for enterprise systems, preferably Microsoft based systems
• Experience using the Microsoft Office Suite of applications
• Excellent customer service and communications skills
• Critical thinking, complex problem solving, and judgment and decision making ability
• Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills
• Must be able to obtain and maintain a federal government public trust clearance
• Must be able to work full‑time at the client site in Washington, DC
• Must be a U.S. Citizen

Procentrix is an Equal Opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, marital or veteran status, the presence of a non‑job related medical condition or handicap, or any other legally protected status. Click here for additional compliance information.