Technical Support Specialist

Cornerstone Defense LLC; Virginia (MN); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision

PTO

401(k)

HSA/FSA

Life & Disability Insurance

Tuition Reimbursement

Perks at Work

Referral Program

Leads Generation

529 Plan

Fitness Reimbursement

Travel Assistance

Lifelock Benefit

Financial & Legal Services

Job summary

Cornerstone Defense LLC seeks a Technical Support Specialist to deliver frontline IT help desk support at Dahlgren, VA, addressing network, device, and access issues in a security-conscious environment.

The role requires Active Secret Clearance to apply, with hands-on experience in networking, systems administration, and incident tracking to maintain uptime and protect data.

Qualifications

• Two (2) years of related IT/Help Desk Support experience.

Responsibilities

• Provide IT/help desk support following service desk best practices.
• Analyze incidents and identify trends for remediation.
• Maintain incident tracking and solution database.
• Assist in SOP development and maintenance.

Skills

Networking concepts

System performance monitoring

Network access IAM

Remote access technologies

Systems administration

Network tools

Device functionality

OS command line

Cloud services

Network protocols

Job description

Title: Technical Support Specialist

Location: Dahlgren, VA

*Clearance: *Active Secret Clearance needed to apply *

Company Overview

Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government. Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life experience they have supporting the mission. Our Team is pushed every day to use their industry leading knowledge to provide end-to-end solutions to combat our nation’s toughest and most secure problems. If you are looking for a place to not only be professionally challenged, but encouraged and supported by a company that cares, don’t look any further than Cornerstone Defense.

Benefits Overview

Cornerstone Defense offers a very comprehensive benefits package including, but not limited to:

• Medical, Dental and Vision Plans
• Generous PTO Policy
• 401(k)
• HSA and FSA options
• Life and Disability Insurance
• Tuition Reimbursement and Training
• Perks at Work Discount Program
• Referral Program
• Leads Generation Program
• CollegeAmerica 529
• Fitness Reimbursement Program
• Travel Assistance
• Norton Lifelock Benefit Solutions
• Life Planning Financial & Legal Services

Requirements

• Two (2) years of related IT/Help Desk Support experience

Technical Proficiency

• Networking concepts, protocols, and security methodologies
• System performance and availability monitoring
• Network access, identity, and access management (e.g., PKI)
• Remote access technologies
• Systems administration concepts
• Common network tools (ping, traceroute, nslookup)
• Electronic device functionality (computers, network components, peripherals)
• OS command line execution (ipconfig, netstat)
• Cloud computing service/deployment models (SaaS, IaaS, PaaS)
• Network protocols (TCP/IP, DHCP, DNS)

Security Awareness

• Cybersecurity principles, threats, and vulnerabilities
• National/international cybersecurity laws, regulations, and ethics
• Organizational IT security policies (account management, access control)
• Data security standards (PII, PCI, PHI)
• Information classification, compromise procedures, and incident management processes

Support & Service Delivery

• Risk management (assessment and mitigation)
• Incident data analysis and trend identification
• Service desk best practices
• Customer service and communication skills
• Technical training development and delivery
• Incident tracking and solution database management
• Trouble ticketing system utilization (incident, problem, event documentation)
• SOP development and maintenance