Nordic Speaking - Customer Service iGaming in Malta - Relocation Included

Next Job Abroad; Finland (MN); Hybrid; USD 27,030 - 33,036; Full time

Benefits offered by this job

Health care benefits

Competitive performance bonuses

Yearly salary of €26,000 excluding bonuses

Relocation package

State-of-the-art premises

Job summary

Next Job Abroad is seeking a Nordic Speaking Customer Service Representative to join our team in vibrant Malta, a hub for excellence in iGaming. In this role, you will assist Nordic-speaking players, ensuring they receive outstanding support and have a stellar gaming experience.

As part of your journey with us, you will enjoy career growth opportunities, competitive bonuses, a hybrid working setup, and a comprehensive relocation package. Join us and thrive in a diverse work environment, fully embracing the Maltese culture!

Qualifications

• Fluent in a Nordic language and proficient in English; additional languages are a plus.
• Experience in customer service, preferably in the iGaming industry.
• Able to work well under pressure in a fast-paced environment.

Responsibilities

• Assist Nordic-speaking players via live chat, email, and phone.
• Address and resolve customer inquiries regarding gaming accounts.
• Document customer interactions accurately.

Skills

Fluent in a Nordic language (Swedish, Danish, Finnish, or Norwegian)

Proficient in English

Experience in customer service

Excellent verbal and written communication skills

Strong problem-solving skills

Tools

CRM software

Job description

Join Next Job Abroad as a Nordic Speaking Customer Service Representative in the exciting world of iGaming based in beautiful Malta. This is a golden opportunity for those who are passionate about delivering exceptional customer support and who thrive in a vibrant, international environment. You will be the voice of our company, helping our Nordic‑speaking players with their inquiries and ensuring they have an outstanding gaming experience. With our comprehensive relocation package, you can make this dream job a reality while enjoying everything Malta has to offer!

Responsibilities

• Assist Nordic‑speaking players via live chat, email, and phone, providing top‑tier customer service.
• Address and resolve customer inquiries regarding their gaming accounts and promotions.
• Ensure a swift and effective resolution of any technical issues faced by players.
• Document customer interactions accurately and thoroughly.
• Work collaboratively with team members and other departments to enhance player satisfaction.
• Stay knowledgeable about gaming products and industry trends to effectively assist customers.

Requirements

• Fluent in a Nordic language (Swedish, Danish, Finnish, or Norwegian) and proficient in English; additional languages are a plus.
• Experience in customer service, with a preference for roles in the iGaming industry.
• Excellent verbal and written communication skills.
• Able to work well under pressure in a fast‑paced environment.
• Strong problem‑solving skills with a focus on customer satisfaction.
• Familiarity with CRM software and customer support tools is desirable.
• Willingness to relocate to Malta and adapt to living in a new culture.

Benefits

• Career growth opportunities in a renowned iGaming company.
• International & diverse work environment.
• Competitive performance bonuses.
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Hybrid working setup.
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State‑of‑the‑art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• Relocation package (reviewed case by case).
• This is more than just a job, it's an opportunity to build a strong career, represent a world‑renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!