Norwegian Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.

Next Job Abroad; Town of Norway (WI); Hybrid; USD 27,030 - 33,036; Full time

Benefits offered by this job

Competitive performance bonuses

Health care benefits

Career growth opportunities

Relocation package

Fully paid training

Job summary

Next Job Abroad is seeking a Norwegian Speaking Customer Support Agent to join our team in the vibrant world of iGaming in Malta. This position features an exciting opportunity to leverage your customer service skills while embracing a new culture on a Mediterranean island.

Your role will involve assisting Norwegian-speaking players, resolving inquiries through multiple channels, and maintaining a high standard of service. The package includes a competitive salary, relocation support, and various benefits aimed at fostering career growth in a renowned iGaming company.

Qualifications

• Fluency in Norwegian and proficiency in English; knowledge of additional languages is a plus.
• Previous experience in customer support or a related field is advantageous.
• Excellent communication and interpersonal skills with a strong focus on customer satisfaction.
• Ability to multitask and remain calm under pressure.
• Familiarity with CRM software and customer support platforms is desirable.
• Willingness to relocate to Malta and embrace a new culture.
• A passion for gaming and understanding of the iGaming sector is a significant advantage.

Responsibilities

• Deliver exceptional customer support via chat, email, and phone to Norwegian-speaking clients.
• Resolve customer queries and issues in a timely and professional manner.
• Inform and educate customers about our products and gaming services.
• Collaborate effectively with team members to maintain high service standards.
• Document and track customer interactions using our CRM system.
• Gather and report customer feedback to assist in service enhancements.
• Engage in ongoing training to improve service skills and product knowledge.

Skills

Fluency in Norwegian

Proficiency in English

Excellent communication skills

Interpersonal skills

Ability to multitask

Familiarity with CRM software

Passion for gaming

Job description

Join Next Job Abroad as a Norwegian Speaking Customer Support Agent in the exhilarating world of iGaming in Malta! This position offers a unique opportunity to combine your customer service skills with your passion for gaming, all while enjoying life on a beautiful Mediterranean island. As a vital member of our support team, you will assist Norwegian-speaking players, ensuring they have a seamless and enjoyable gaming experience.

Your role as a Customer Support Agent includes addressing customer inquiries, troubleshooting issues, and providing informative guidance across multiple communication channels. If you are friendly, communicative, and service-oriented, this could be the perfect role for you. Plus, we provide a relocation package to help you settle into your new life in Malta!

Responsibilities

• Deliver exceptional customer support via chat, email, and phone to Norwegian-speaking clients
• Resolve customer queries and issues in a timely and professional manner
• Inform and educate customers about our products and gaming services
• Collaborate effectively with team members to maintain high service standards
• Document and track customer interactions using our CRM system
• Gather and report customer feedback to assist in service enhancements
• Engage in ongoing training to improve service skills and product knowledge

Requirements

• Fluency in Norwegian and proficiency in English; knowledge of additional languages is a plus
• Previous experience in customer support or a related field is advantageousExcellent communication and interpersonal skills with a strong focus on customer satisfaction
• Ability to multitask and remain calm under pressure
• Familiarity with CRM software and customer support platforms is desirable
• Willingness to relocate to Malta and embrace a new culture
• A passion for gaming and understanding of the iGaming sector is a significant advantage

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!