eCommerce Customer Support Agent (IT / ES / EN) (Fully Remote)

Velara Brands; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

Velara Brands is seeking a remote customer support specialist who speaks Italian, Spanish and English to be the voice of our fashion and lifestyle brands. You will engage with customers, resolve inquiries, and guide them through orders with care.

In a small, remote-first team, you’ll use Gorgias and AI tools to handle orders, shipping, returns, and product issues end to end, ensuring a seamless ecommerce experience for our diverse customer base.

Qualifications

• Fluent in Italian, Spanish, and English (C1+).
• Experience with Gorgias and ecommerce customer support.
• Autonomous, customer-minded and comfortable with AI tools.

Responsibilities

• You will be the voice for our brands, handling customer conversations in Italian, Spanish, and English.
• You will resolve order, shipping, returns, and product issues end to end.

Skills

Italian language fluency

Spanish language fluency

English language fluency

AI tool usage

Tools

Gorgias

Job description

• We specialize in operating and expanding digital businesses in fashion and lifestyle.
• We have a small, remote-first team with an AI-native approach.

The role:

• You will be the voice for our brands, handling customer conversations in Italian, Spanish, and English.
• You will resolve order, shipping, returns, and product issues end to end.

What we're looking for:

• Fluent in Italian, Spanish, and English (C1+).
• Experience with Gorgias and customer support for eCommerce.
• Autonomous, customer-minded, and comfortable with AI tools.

We specialize in operating and expanding digital businesses in the fashion and lifestyle sector. We are a small, remote-first team with an AI-native approach to eCommerce operations.