IT Communications Specialist - Hybrid Boston Contract

Mondo; Boston (MA); Hybrid; USD 63,000 - 69,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Job summary

Mondo is seeking an IT Writer and Communications Specialist for a 12-week contract in Boston. The role is hybrid onsite with an ASAP start.

You will bridge the client’s IT organization and its end users, translating complex technology changes into clear narratives that drive adoption across a large, diverse community. Responsibilities include developing multi-channel communication plans, creating targeted messaging, writing accessible content for web and print, and building training materials.

Qualifications

• Substantial experience in marketing, communications, or related field.
• Exceptional written and verbal communication, with ability to tailor messages.
• Strong technical aptitude to understand complex IT systems.
• Experience collaborating with cross-functional teams.
• Change communication experience or interest in helping organizations navigate technology transitions.
• Advanced Microsoft Office skills (Word, SharePoint, Excel, Teams, Outlook).
• Self-directed, detail-oriented with project management ability.

Responsibilities

• Develop comprehensive, multi-channel communication plans guiding stakeholders through IT system changes, process updates and technology implementations.
• Create targeted messaging that explains what is changing, why it is changing, how it affects audiences, and what actions users need to take.
• Write and edit accessible content for web, email, digital signage, print, and user interfaces for diverse audiences including faculty, staff, and administrators.
• Develop training materials, quick reference guides, and FAQs to help users adapt to new systems and processes.
• Partner with IT project teams to provide communications expertise and identify user concerns early in projects.
• Collaborate with training teams, help desk staff, and campus partners to ensure consistent messaging and minimize change fatigue.
• Monitor communication effectiveness through user feedback and adoption metrics and counsel leadership on strategies for complex changes.

Skills

Marketing communications

Written and verbal communication

Technical aptitude

Cross-functional collaboration

Change communication

Microsoft Office

Self-directed

Job description

Mondo is seeking an IT Writer and Communications Specialist for a 12-week contract in Boston. The role is hybrid onsite with an ASAP start.

You will bridge the client’s IT organization and its end users, translating complex technology changes into clear narratives that drive adoption across a large, diverse community. Responsibilities include developing multi-channel communication plans, creating targeted messaging, writing accessible content for web and print, and building training materials.