IT Writer and Communications Specialist

Mondo; Boston (MA); Hybrid; USD 63,000 - 69,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Job summary

Mondo is seeking an IT Writer and Communications Specialist for a 12-week contract in Boston. The role is hybrid onsite with an ASAP start.

You will bridge the client’s IT organization and its end users, translating complex technology changes into clear narratives that drive adoption across a large, diverse community. Responsibilities include developing multi-channel communication plans, creating targeted messaging, writing accessible content for web and print, and building training materials.

Qualifications

• Substantial experience in marketing, communications, or related field.
• Exceptional written and verbal communication, with ability to tailor messages.
• Strong technical aptitude to understand complex IT systems.
• Experience collaborating with cross-functional teams.
• Change communication experience or interest in helping organizations navigate technology transitions.
• Advanced Microsoft Office skills (Word, SharePoint, Excel, Teams, Outlook).
• Self-directed, detail-oriented with project management ability.

Responsibilities

• Develop comprehensive, multi-channel communication plans guiding stakeholders through IT system changes, process updates and technology implementations.
• Create targeted messaging that explains what is changing, why it is changing, how it affects audiences, and what actions users need to take.
• Write and edit accessible content for web, email, digital signage, print, and user interfaces for diverse audiences including faculty, staff, and administrators.
• Develop training materials, quick reference guides, and FAQs to help users adapt to new systems and processes.
• Partner with IT project teams to provide communications expertise and identify user concerns early in projects.
• Collaborate with training teams, help desk staff, and campus partners to ensure consistent messaging and minimize change fatigue.
• Monitor communication effectiveness through user feedback and adoption metrics and counsel leadership on strategies for complex changes.

Skills

Marketing communications

Written and verbal communication

Technical aptitude

Cross-functional collaboration

Change communication

Microsoft Office

Self-directed

Job description

• Job Title: IT Writer and Communications Specialist
• Location-Type: Hybrid onsite in Boston, MA
• Start Date: ASAP
• Duration: Contract, 12 weeks with potential to extend
• Compensation Range: $46-50/hr W2
• Benefits: Eligible for Health, Dental, Vision, and 401K
• Visa Sponsorship: Not eligible for visa sponsorship

Job Description

This role serves as the communications bridge between the client's IT organization and its end users, translating complex technology changes into clear, compelling narratives that drive successful adoption across a large, diverse community.

Job Summary

• Develop comprehensive, multi-channel communication plans that guide stakeholders through IT system changes, process updates, and technology implementations
• Create targeted messaging that addresses what is changing, why it is changing, how it affects each audience segment, and what actions users need to take
• Write and edit accessible content for web, email, digital signage, print, and user interfaces, tailored to diverse audiences including faculty, staff, and administrators
• Develop training materials, quick reference guides, and FAQs that help users adapt to new systems and processes
• Partner with IT project teams throughout project lifecycles to provide communications expertise and identify potential user concerns early
• Collaborate with training teams, help desk staff, and campus-wide partners to ensure consistent messaging and minimize change fatigue
• Monitor communication effectiveness through user feedback and adoption metrics, and counsel leadership on strategies for complex or sensitive technology changes

Minimum Requirements

• Substantial experience in marketing, communications, or a related field, preferably in higher education, technology, or organizational change environments
• Exceptional written and verbal communication skills with demonstrated ability to adapt messaging for different audiences
• Strong technical aptitude with ability to quickly understand complex systems, processes, and technical concepts
• Experience collaborating with cross-functional teams including technical staff, project managers, and business stakeholders
• Change communication experience or demonstrated interest in helping organizations navigate technology transitions
• Advanced Microsoft Office skills, including Word, SharePoint, Excel, Teams, and Outlook
• Self-directed work style with strong project management abilities, attention to detail, and adaptability in fast-paced environments

Preferred Qualifications

• Experience with ITIL processes, change management frameworks, or IT service management
• Proficiency with content management systems (WordPress, Contentful, or similar) and email marketing platforms
• Familiarity with UX principles and user-centered design thinking
• Experience creating multimedia content such as graphics, video, or interactive materials
• Knowledge of web accessibility standards and inclusive design practices
• Data analysis skills for measuring communication effectiveness and user engagement
• Openness to exploring AI-powered tools for content creation, editing, optimization, and distribution