Audiovisual Production Technician III - WashU IT

Washington University in St. Louis; Indianola (IA); On-site; USD 37,000 - 60,000; Full time

Benefits offered by this job

Vacation time and holidays

Health insurance

Tuition assistance

Job summary

Washington University in St. Louis seeks an Event Support/Production Lead to manage streaming, technology, and service delivery for major university events including board meetings, commencements, and ceremonies. You will supervise student staff, coordinate pre-production, handle on-site productions, and oversee post-production tasks.

The role emphasizes customer service, VIP interactions, and creative problem solving to ensure top-tier user experiences from request to post-event billing.

Qualifications

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• Certified Technology Specialist (CTS) - AVIXA is preferred.
• No specific work experience is required for this position.

Responsibilities

• Provide primary streaming, technology, and service support for university events (Board of Trustees meetings, commencements, convocations, etc.).
• Supervise all aspects of Event Support/Production enterprise service.
• Assist with pre-production (request intake, coordination, equipment/personnel allocation, rehearsals).
• Assist with production (equipment operation, troubleshooting, Livestream/Zoom).
• Assist with post-production (edit, publish, deliver recordings, billing).
• Hire, train, and allocate student employees to events; manage AV equipment maintenance/purchasing.

Skills

Audiovisual Technology

Apple Mac OS

Communication

Customer Service

IT Service Management (ITSM)

Learning Quickly

Microsoft Office

Prioritization

Process Improvements

Professional Etiquette

Stress Management

Supervision

Work Collaboratively

Working Independently

Education

Bachelor’s degree or combination of education and/or experience

Tools

CTS - AVIXA

Job description

Location

ST. LOUIS, MO 63105

Scheduled Hours

40

Position Summary

Manage all aspects of Event Support/Production enterprise service to include event coordination, technology support, user experience, and supervising student staff. Ability and customer service skillset to work with VIP individuals on a regular basis. Creative troubleshooting skills necessary to assure all event support goes smoothly and efficiently. Assure the entire user experience from requesting AV support (in person, webinar, hybrid, etc…) to the actual event to post-production and billing is at the highest levels.

Job Description

Primary Duties & Responsibilities:

• Provide primary streaming, technology, and service support to a variety of increasingly important Washington University functions such as Board of Trustees committee(s) hybrid meetings, Commencement (Fall and Spring, including all school recognition ceremonies) streaming, Convocation and Match Day streaming, Faculty Senate Counsel meetings, and Parents Counsel meetings.
• Supervise all aspects of Event Support/Production enterprise service.
• Assist with pre-production (request intake, customer coordination, allocate equipment and personnel and execute technical rehearsals).
• Assist with production (equipment operation, troubleshoot technical issues, Livestream and/or Zoom).
• Assist with post-production (edit, publish and deliver recordings, project closing to include providing billing.
• Provide assistance and back-up to the AV Production Support Specialist.
• Hire, train, and allocate all student employees to events as required.
• Manage all A/V equipment to include maintenance and purchasing.
• Perform other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal Office Environment

Physical Effort

• Typically Sitting at a desk or table
• Repetitive wrist, hand or finger movement
• Ability to move to on and off-campus locations

Equipment

• Office Equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications** /Professional Licenses **:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Certified Technology Specialist (CTS) - AVIXA

Work Experience:

No specific work experience is required for this position.

Skills:

Audiovisual Productions

Driver’s License:

A driver’s license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications** /Professional Licenses **:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Apple Mac OS, Audiovisual Technology, Communication, Customer Needs Assessments, Customer Service, Extent Flexibility, IT Service Management (ITSM), Learning Quickly, Metrics Management, Microsoft Office, Prioritization, Process Improvements, Professional Etiquette, Stress Management, Supervision, Tactfulness, Work Collaboratively, Working Independently

Grade

G11-H

Salary Range

$27.21 - $43.56 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one’s qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.