IT Co-op: End-User Support & Troubleshooting (8 Months)

Bobcat Company; Gwinner (ND); On-site; USD 21,000 - 30,000; Full time

Job summary

Doosan Digital Innovation America, LLC in Gwinner, ND, offers an eight-month co-op program for MIS/CS students. You will act as the primary interface for end-user computing services and gain real-world troubleshooting experience while contributing to IT support operations.

You will work with End User Computing Analysts and customers to resolve a variety of computing and network device problems, documenting issues, and ensuring timely resolutions.

Qualifications

• Jr. or Sr. standing seeking a Bachelor’s Degree in MIS or Computer Science
• 3.0 or higher GPA preferred
• Be able to commit to Doosan Information and Communications America for the entire term of the co-op (8 months)
• High level of motivation and independence
• Strong background with Windows based software troubleshooting
• Windows XP+ and Windows Server 2008+ and the Microsoft Suite (Word, Excel, Access, and PowerPoint)
• Excellent oral and written communication skills
• Strong Interpersonal skills
• Work under pressure and prioritize and manage workload
• Ability to complete assigned activities as well as meet milestones
• Ability to multi-task technically fast
• A working knowledge and understanding of client computing technologies and their interworkings
• Ability to follow written instructions
• Must be knowledgeable in PC hardware and software
• Strong Troubleshooting Skills
• Experience Required: 0 >2 years

Responsibilities

• Provide support services for all end-user platforms, including desktop/laptop platforms, desktop image and standardization, security and malware protection packages, desktop policies, and mobile computing/PDA standardization
• Repairing PCs & peripheral equipment
• Handles problems that the first-tier of help desk support is unable to resolve
• May interact with network services, Datacenter services, or Application development to restore service or identify and correct the problem
• Documents, tracks and monitors the problem to ensure a timely resolution in order to ensure customer satisfaction, eliminate downtime, and prevent cost overruns
• Simulates or recreates user problems to resolve operating difficulties
• Recommends systems modifications to reduce user problems

Skills

Windows troubleshooting

Communication

Time management

Interpersonal skills

Independent work

Multitasking

Customer orientation

Education

Bachelor's degree in MIS or Computer Science

Tools

Windows XP+

Windows Server 2008+

Microsoft Office Suite

Job description

Doosan Digital Innovation America, LLC in Gwinner, ND, offers an eight-month co-op program for MIS/CS students. You will act as the primary interface for end-user computing services and gain real-world troubleshooting experience while contributing to IT support operations.

You will work with End User Computing Analysts and customers to resolve a variety of computing and network device problems, documenting issues, and ensuring timely resolutions.