IT & Cloud Support Analyst I — AI Reliability (Hybrid)

LaunchCode; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

LaunchCode is seeking an IT & Cloud Support Analyst I for an AI Reliability team to support US government customers, delivering stable IT services. You will be the primary contact for end-user issues, using Jira, AWS, Azure, and internal tools to diagnose problems and track tickets. This contract-to-hire role is onsite in St.

Louis, MO, with a training period and a hybrid work model thereafter. The candidate should be curious, detail-oriented, and capable of documenting solutions while

Qualifications

• Experience with IT/help desk or DevOps roles is preferred.
• Ability to learn quickly in a fast-paced, high-security environment.
• Familiarity with ticketing systems and basic cloud concepts.

Responsibilities

• Serve as first point of contact for end-user IT issues and account provisioning.
• Run smoke tests and monitor dashboards, escalating incidents as needed.
• Create and update technical documentation for customers.
• Collaborate with development teams to integrate into the product cycle.
• Monitor cloud infrastructure and triage issues to maintain reliability.
• Suggest improvements to environments and processes.

Skills

Technical curiosity

Attention to detail

Problem solving

Onsite endurance

Education

Associate's or Bachelor's degree in related field

Tools

Jira

AWS

Azure

Kubernetes

Terraform

Istio

Argo CD

Logging/Monitoring

Job description

LaunchCode is seeking an IT & Cloud Support Analyst I for an AI Reliability team to support US government customers, delivering stable IT services. You will be the primary contact for end-user issues, using Jira, AWS, Azure, and internal tools to diagnose problems and track tickets. This contract-to-hire role is onsite in St.

Louis, MO, with a training period and a hybrid work model thereafter. The candidate should be curious, detail-oriented, and capable of documenting solutions while