IT & Cloud Support Analyst I - Onsite Cloud & Reliability

Chameleon Integrated Services; St. Louis, Northern (MO, KY); Hybrid; USD 36,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Vision plan

401K match

Life insurance

Disability insurance

Training allowance

PTO

Job summary

Chameleon Integrated Services in downtown St. Louis is seeking an IT & Cloud Support Analyst I to support our US government customers and drive reliability across products and infrastructure.

The role uses Jira, AWS, Azure, and internal tools to diagnose issues, manage user access, and track tickets through resolution. Onsite 5 days a week, with morning or afternoon shift options and a focus on secure, high-availability environments.

Qualifications

• 2 years of experience on a help desk, or as a sysadmin, or DevOps engineer
• Familiarity with ticketing systems (Jira Service Management), cloud infrastructure, and interpreting dashboards and logs
• An Associate's or Bachelor's degree in a related field

Responsibilities

• Own the support queue as first point of contact: new account provisioning, external account requests, access changes, login, MFA, and authentication troubleshooting
• Run daily smoke tests, monitor internal channels or dashboards, and elevate incidents
• Create and update technology documentation for customers
• Work with our dev team to integrate into their development cycle as a product tester
• Monitor our cloud infrastructure to triage and remediate issues as they surface
• Proactively suggest and implement improvements to the environments
• Coordinate across many different teams to champion and drive outcomes

Skills

Help desk experience

Jira Service Management

Cloud infrastructure

Education

Associate's or Bachelor's degree

Tools

Jira Service Management

AWS

Azure

Job description

Chameleon Integrated Services in downtown St. Louis is seeking an IT & Cloud Support Analyst I to support our US government customers and drive reliability across products and infrastructure.

The role uses Jira, AWS, Azure, and internal tools to diagnose issues, manage user access, and track tickets through resolution. Onsite 5 days a week, with morning or afternoon shift options and a focus on secure, high-availability environments.