IT & Cloud Support Analyst I - Paid Training Program

LaunchCode; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

LaunchCode is seeking an IT & Cloud Support Analyst I for an AI Reliability team to support US government customers, delivering stable IT services. You will be the primary contact for end-user issues, using Jira, AWS, Azure, and internal tools to diagnose problems and track tickets. This contract-to-hire role is onsite in St.

Louis, MO, with a training period and a hybrid work model thereafter. The candidate should be curious, detail-oriented, and capable of documenting solutions while

Qualifications

• Experience with IT/help desk or DevOps roles is preferred.
• Ability to learn quickly in a fast-paced, high-security environment.
• Familiarity with ticketing systems and basic cloud concepts.

Responsibilities

• Serve as first point of contact for end-user IT issues and account provisioning.
• Run smoke tests and monitor dashboards, escalating incidents as needed.
• Create and update technical documentation for customers.
• Collaborate with development teams to integrate into the product cycle.
• Monitor cloud infrastructure and triage issues to maintain reliability.
• Suggest improvements to environments and processes.

Skills

Technical curiosity

Attention to detail

Problem solving

Onsite endurance

Education

Associate's or Bachelor's degree in related field

Tools

Jira

AWS

Azure

Kubernetes

Terraform

Istio

Argo CD

Logging/Monitoring

Job description

Brief Description

Location

Onsite 5 days/week in St. Louis, MO until training is complete, then hybrid work model

Job type

Contract-to-hire

Company

The name of our partner organization will be disclosed during the interview process. This is not a direct role with LaunchCode; it is a position through LaunchCode, working with one of our partner companies.

Disclaimer

We are unable to provide work sponsorship for this role. We are unable to consider candidates for this role who have a current or future work sponsorship need (this includes those holding extended OPT Visas).

Job Description

We are hiring an IT & Cloud Support Analyst I for an AI Reliability team to support our US government customers and drive reliability through processes and systems that ultimately deliver stability to our platforms. You'll join a creative, fast-moving, solutions-oriented group that supports this mission across products and infrastructure. Leveraging Jira, AWS, Azure, and internal purpose-built tools, you'll provide IT support by serving as the primary point of contact for end-user issues, diagnosing infrastructure or application problems, managing user access, and tracking support tickets through resolution. The ideal candidate pairs a curious mind with a drive to understand complex problems, a passion for clear documentation, and a genuine desire to make people happy, while protecting operational integrity in a fast-paced, high-security environment. A candidate new to the entire technology stack is estimated to require approximately 50-70 hours of training (4-6 weeks of paid training, part-time). However, someone missing only one or two components could be ready in just a few days. LaunchCode leverages a combination of staff expertise and industry-leading learning platforms (e.g., Pluralsight, GitLab University) to tailor training to each candidate's individual skill gaps.

Training Options Include

• GitLab CI/CD pipelines (primary specialization)
• Kubernetes fundamentals
• Amazon EKS (Kubernetes on AWS)
• AWS fundamentals (EC2, S3, IAM, EBS, ECR)
• Terraform (Infrastructure as Code)
• Istio (service mesh/networking)
• Argo CD (GitOps deployment)
• Elastic (monitoring and alerting)
• Git commit-history triage ("who broke the pipeline")
• QA testing (smoke, UI, and performance testing)
• Service support fundamentals

You Will

• Own the support queue as first point of contact: new account provisioning, external account requests, access changes, login, MFA, and authentication troubleshooting
• Run daily smoke tests, monitor internal channels or dashboards, and elevate incidents
• Create and update technology documentation for customers
• Work with our dev team to integrate into their development cycle as a product tester
• Monitor our cloud infrastructure to triage and remediate issues as they surface
• Proactively suggest and implement improvements to our environments
• Coordinate across many different teams to champion and drive outcomes

At a Minimum, You Have

• Some technical experience, whether as a hobbyist or a professional (relevant education counts too)
• Attention to detail and personal workflows that produce reliable outcomes
• A curious mind, the drive to understand complex systems, and an understanding of the downstream effects of your decisions
• Genuine interest in technology and the puzzle underneath each issue
• Ability to be onsite 5 days per week, working either a morning (6a-2p) or afternoon (2p-10p) shift

Ideally, You Have

• 2 years of experience on a help desk, or as a sysadmin or DevOps engineer
• An Associate's or Bachelor's degree in a related field
• Familiarity with ticketing systems (Jira Service Management), cloud infrastructure, and interpreting dashboards and logs
• Experience working within cleared facilities

Nice to Have

• Possession of an active Secret or TS/SCI clearance