AI/ML Production Support Engineer — Hybrid (US Hours)

ASM Tech Solutions; United States; Hybrid; USD 90,000 - 150,000; Full time

Job summary

ASM Tech Solutions is seeking an experienced L2 Production Support Engineer to monitor and troubleshoot AI platforms, cloud infrastructure, and data pipelines in a hybrid US-based setup. The role emphasizes deployment, automation, and proactive incident management.

You will work with DevOps, MLOps, data engineering, and platform teams to improve CI/CD and operational reliability, with visibility into observability and incident trends.

Qualifications

• 3–5 years in Level 2 application, platform, DevOps or production support roles.
• Experience troubleshooting cloud-native apps, distributed systems, containers, and Kubernetes- based environments.
• Strong knowledge of CI/CD pipelines and deployment automation (GitLab or similar).
• Experience with monitoring, logging and observability tools.
• Familiar with ITIL incident, problem, change and release management processes.

Responsibilities

• Monitor, troubleshoot, and resolve Level 2 production incidents across AI platforms and cloud infrastructure.
• Provide hands-on support for deployment and orchestration of AI/ML workloads.
• Build and maintain monitoring, alerting, and observability for infra and data pipelines.
• Perform root cause analysis and drive permanent fixes for production issues.
• Collaborate with DevOps, MLOps, data engineering, and platform teams on CI/CD and automation.
• Develop automation and self-service tooling to reduce manual workload.
• Monitor batch processes, data ingestion, model training, and deployment failures.
• Apply ITIL-based incident and change management to production operations.
• Analyze support-ticket trends and implement operational improvements including AI-driven automation.

Skills

UNIX/Linux

SQL

Scripting (Python/Shell)

CI/CD

Monitoring/Observability

Tools

GitLab

Docker & Kubernetes

Splunk

Grafana / AppDynamics / Prometheus

Terraform / Ansible

Job description

ASM Tech Solutions is seeking an experienced L2 Production Support Engineer to monitor and troubleshoot AI platforms, cloud infrastructure, and data pipelines in a hybrid US-based setup. The role emphasizes deployment, automation, and proactive incident management.

You will work with DevOps, MLOps, data engineering, and platform teams to improve CI/CD and operational reliability, with visibility into observability and incident trends.