Hybrid AI Support & Enablement Analyst

Accordion

Dallas (TX)

Hybrid

USD 60,000 - 75,000

Full time

1 hour ago

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Job summary

Accordion is seeking an AI Support Analyst to ensure smooth operation and adoption of AI tools across the firm. The role blends hands-on troubleshooting with enablement work, partnering with AI readiness and training to resolve issues, keep systems running, and drive user confidence in AI‑driven solutions.

The position is based in the US with a hybrid arrangement (remote 2 days per week) and does not qualify for immigration sponsorship.

Qualifications

2–4 years experience in IT support, systems administration, or AI/automation tool management.
Strong understanding of enterprise AI tools (Claude, CoPilot, Glean, ChatGPT, Zoom AI).
Excellent troubleshooting, communication, and documentation skills.
Familiarity with Power BI, SQL, or other reporting tools.
Bachelor's degree in IT, CS, or related field (or equivalent experience).

Responsibilities

Serve as helpdesk escalation point for AI-related issues (access, performance, integration).
Troubleshoot incidents involving Glean, CoPilot, ChatGPT, Zoom AI, and future AI applications.
Maintain documentation of known issues, resolutions, and best practices.
Monitor AI system health, elevate outages, communicate impacts to stakeholders.
Test new configurations, validate system integrations, and ensure readiness for production use.
Validate new tools from a user‑experience perspective (intuitive? useful? clear?).
Support AI training in maintaining learning materials and coordinating sessions.
Participate in rollout activities for new AI tools, providing hands‑on user assistance.
Formalize user feedback capture; structured collection of sentiment, feature requests, pain points with regular synthesis reports to AI Enablement Lead and Engineering.
Co‑own AI usage dashboards and adoption reporting bringing qualitative context from user behavior to shape what gets measured.