IT Client Technology Support Manager | Lead & Optimize

Nova Southeastern University; Clearwater (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Nova Southwestern University in Clearwater, FL, is seeking an experienced Technology Support Supervisor to lead a university-wide hardware and software support team. You will supervise staff, coordinate installation and maintenance, and ensure timely resolution of complex technical issues for students, faculty, and staff.

The role requires strong leadership, advanced knowledge of Windows, macOS and Linux, and the ability to develop training programs.

Qualifications

• Bachelor's degree and at least 5 years of tech support experience.
• Minimum 3 years in a supervisory role.
• Experience with Windows, macOS and Linux.
• Strong customer service and communication skills.

Responsibilities

• Plans, directs, and supervises staff, including hiring and evaluation.
• Approves payroll time-keeping entries in payroll system and maintains attendance records.
• Oversees repair and service of computer equipment.
• Develops and delivers training for technical staff.
• Completes special projects and supports ATP development.

Skills

Complex problem solving

Leadership

Troubleshooting

Staff supervision

Customer service

Networking fundamentals

Education

Bachelor's degree in Computer Science or related field

Job description

Nova Southwestern University in Clearwater, FL, is seeking an experienced Technology Support Supervisor to lead a university-wide hardware and software support team. You will supervise staff, coordinate installation and maintenance, and ensure timely resolution of complex technical issues for students, faculty, and staff.

The role requires strong leadership, advanced knowledge of Windows, macOS and Linux, and the ability to develop training programs.