IT Client Tech Support Leader
Nova
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Job summary
Nova Southwestern University in Florida is seeking an experienced IT Supervisor to lead the university technology support team across multiple campuses. The role includes directing installation, maintenance, and support of hardware and software, supervising staff, and ensuring timely resolution of complex technical issues.
The ideal candidate has a bachelor's degree, at least five years in technology support, and three years in a supervisory role, with travel as needed.
Qualifications
- Bachelor's Degree in Computer Science or related field
- Minimum five years of direct technology support experience
- Minimum three years in a supervisory role
- Must have Florida driver's license with no more than three points and frequent travel
Responsibilities
- Plan, supervise, and coordinate staff activities, including hiring and evaluation
- Approve timekeeping and maintain attendance records
- Provide escalation path for hardware/software installation and maintenance
- Oversee repair and service of computer equipment
- Determine need for upgrades of hardware and software
- Develop and deliver training for staff on emerging technologies
- Complete special projects as assigned
Skills
Education
Job description
Nova Southwestern University in Florida is seeking an experienced IT Supervisor to lead the university technology support team across multiple campuses. The role includes directing installation, maintenance, and support of hardware and software, supervising staff, and ensuring timely resolution of complex technical issues.
The ideal candidate has a bachelor's degree, at least five years in technology support, and three years in a supervisory role, with travel as needed.
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