Remote & Onsite Technology Support Specialist II

Nova Southeastern University; Fort Lauderdale (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

Nova Southwestern University in Fort Lauderdale, FL seeks an on-site technical support specialist to deliver accurate and timely help to students, faculty, and staff. You will handle hardware/software installation, repairs, and ticketing from campus facilities and remote sites.

The role requires strong knowledge of AV and computer systems, Active Directory, and MS Office. It is an hourly, non-exempt position with potential nights/weekends as needed.

Qualifications

• Working knowledge of computer and audiovisual systems, Active Directory, and network.
• Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).
• Working knowledge of computer and audiovisual equipment and deployment of associated technology.
• Computers and Electronics – general knowledge of computer hardware and software, including applications and programming.
• Tools for technical troubleshooting including software and hand-tools.

Responsibilities

• Installs and maintains hardware systems for students, faculty, and staff to ensure technology resources are properly functioning.
• Performs advanced repairs and troubleshooting remotely and on-site to resolve problems timely.
• Provides advanced support for installation, configuration, maintenance of hardware and software for desktops, laptops, wireless devices, servers, networks, and digital media.
• Resolves issues for students, faculty, and staff encountering hardware, software and other technology problems.
• Creates, logs, updates, and resolves technology tickets using the ticketing system promptly.
• Coordinates relocation and proper removal of technology within and off campus.

Skills

Time Management

Active Listening

Speaking

Critical Thinking

Complex Problem Solving

Excellent customer service

Education

High School Diploma or Equivalent

Associate’s degree or 60 credit hours

Tools

MS Office Suite

Job description

Nova Southwestern University in Fort Lauderdale, FL seeks an on-site technical support specialist to deliver accurate and timely help to students, faculty, and staff. You will handle hardware/software installation, repairs, and ticketing from campus facilities and remote sites.

The role requires strong knowledge of AV and computer systems, Active Directory, and MS Office. It is an hourly, non-exempt position with potential nights/weekends as needed.