IT Client Support Supervisor — Lead, SLA & Training

State of Mississippi; Jackson (MS); On-site; USD 56,000 - 86,000; Full time

Job summary

State of Mississippi is seeking a Client Support Technician Supervisor for 25 - HINDS COUNTY, MS. The role requires supervising day-to-day operations, coaching staff, and ensuring timely incident resolution, with a focus on high-quality customer experience.

Responsibilities include prioritizing tickets, maintaining knowledge bases, and improving support processes. Salary ranges from $55,877.96 to $86,417.78 annually, with a full-time schedule in Jackson, MS.

Qualifications

• Bachelor’s degree and 7–10+ years of IT end-user service management experience.
• Ability to learn quickly and design blended learning solutions.
• Strong communication, coaching, and incident-management skills.

Responsibilities

• Supervise day-to-day operations of client support technicians.
• Coach, guide, and provide performance feedback; monitor SLA adherence.
• Manage escalations and ensure timely resolution of incidents and service requests.

Skills

Technical aptitude

Leadership

Communication

Education

Bachelor's degree

Tools

Ticketing system

Remote support

Endpoint management

Imaging

Job description

State of Mississippi is seeking a Client Support Technician Supervisor for 25 - HINDS COUNTY, MS. The role requires supervising day-to-day operations, coaching staff, and ensuring timely incident resolution, with a focus on high-quality customer experience.

Responsibilities include prioritizing tickets, maintaining knowledge bases, and improving support processes. Salary ranges from $55,877.96 to $86,417.78 annually, with a full-time schedule in Jackson, MS.