Customer Service Team Leader - Driver License Services

State of Mississippi; Mississippi; On-site; USD 37,000 - 64,000; Full time

Job summary

State of Mississippi in Adams County, MS is seeking a Customer Service Team Leader to supervise and coordinate frontline staff in the Driver License Services unit. The role focuses on ensuring efficient customer service delivery, issue resolution, and performance reporting.

The incumbent will mentor staff, monitor service metrics, and implement process improvements while maintaining compliance with agency policies and state regulations. Full-time position with competitive benefits.

Qualifications

• High School Diploma or equivalent required.
• 6–8 years of experience, two years of which include line or project supervision.
• Strong communication and customer service skills.

Responsibilities

• Supervise customer service staff in Adams County.
• Ensure accurate processing of licenses and permits.
• Monitor performance metrics and prepare daily reports.
• Provide coaching and enforce agency policies.

Skills

Attentiveness

Patience

Communication

Problem Solving

Self-Control

Customer Service

Education

High School Diploma or equivalent

Job description

State of Mississippi in Adams County, MS is seeking a Customer Service Team Leader to supervise and coordinate frontline staff in the Driver License Services unit. The role focuses on ensuring efficient customer service delivery, issue resolution, and performance reporting.

The incumbent will mentor staff, monitor service metrics, and implement process improvements while maintaining compliance with agency policies and state regulations. Full-time position with competitive benefits.