IT Support & Operations Clerk I

State of Mississippi

Jackson (MS)

On-site

USD 33,000 - 40,000

Full time

3 days ago

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Job summary

State of Mississippi is seeking a Computer Operations Clerk I in Hinds County, MS to support daily computer system operations and data entry. The role monitors computer equipment, maintains logs, and assists with basic troubleshooting for staff across state government entities.

The position requires strong communication, problem-solving, and organizational skills, with knowledge of hardware, software, and operating systems.

Qualifications

Strong communication skills (written and verbal).
Good problem-solving and troubleshooting abilities.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Knowledge of computer hardware, software, and operating systems.

Responsibilities

Answering phone calls and responding to emails received by the HelpDesk.
Opening HelpDesk tickets.
Providing technical assistance to staff with questions or issues.
Resolving issues with networks and other computer systems.
Installing or updating software to correct computer issues.
Accessing hardware and software remotely for staff to assist with updates and solutions to issues.
Following up with staff to ensure full resolution of issues.
Providing training to staff for troubleshooting and diagnosing system issues.
Diagnosing system errors.