IT Client Support Services Lead

Augusta Richmond County; Augusta (GA); On-site; USD 68,000 - 83,000; Full time

Job summary

Augusta Richmond County seeks a seasoned IT supervisor to lead the Client Support Services team, oversee installation and support of computer equipment, and ensure compliance with county policies.

The role requires a BS in a related field, 3 years’ experience in work order systems and hardware management, with at least 2 years in supervision, plus vendor, license, and training coordination.

Qualifications

• BS degree in Computer Science, Information Technology, or a closely related field.
• 3 years’ work-related experience managing work order systems, hardware management and technology acquisition with a minimum of two (2) years of supervisory experience.
• Certification: Project Management Professional (PMP) or Information Technology Infrastructure Library (ITIL) preferred but not required.

Responsibilities

• Plans, organizes, supervises, and budgets the activities of the Client Support Services staff.
• Directs, establishes, plans and implements the standardization, deployment, maintenance, support and upgrades of desktops, hardware, software, operating systems and printers
• Directs, establishes, plans and implements the policies and procedures to support the organization’s desktop support services.
• Manages the team of support personnel and ensures maximum issue resolutions in minimum time.
• Supervises the installation of new peripheral devices, relocations and reconnections of existing computer systems.
• Manages the procurement of city hardware, software and other related equipment.
• Manages the IT training program for the city employees.
• Schedules for the repair of computer equipment covered by warranties and maintenance contracts.
• Manages the compliancy and accuracy of licenses and inventory databases.
• Performs other duties of a similar nature or level as required.

Job description

Augusta Richmond County seeks a seasoned IT supervisor to lead the Client Support Services team, oversee installation and support of computer equipment, and ensure compliance with county policies.

The role requires a BS in a related field, 3 years’ experience in work order systems and hardware management, with at least 2 years in supervision, plus vendor, license, and training coordination.