IT Assistant Team Leader

Forsyth County; Winston-Salem (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Forsyth County Management Information Services seeks an IT Assistant Team Lead to join the Applied Technologies Team. The role blends technical execution with team leadership, including endpoints, compute solutions, asset management, and project oversight.

The candidate will apply strong communication, leadership, and organizational skills, and must meet education and experience requirements for PC, networking, and large systems, with CJIS considerations and a valid driver's license.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 4 years of experience in PC, networking, and large systems, with at least 2 years in software systems analysis.
• Ability to understand and communicate with diverse technical teams.
• Knowledge of fiscal budgets and contracts.

Responsibilities

• Assist in day-to-day management of a tech team to provide a stable computing environment.
• Implement and maintain end point technology and cross-platform solutions.
• Support collaboration and presence technologies for end users.
• Establish standard OS builds and delivery methodologies.
• Assist in management of third-party support contracts for hardware/software.
• Prepare and present technical reports to management.

Skills

Interpersonal leadership

Collaboration

Negotiation

Hardware knowledge

Software understanding

Budget management

Contracts understanding

Written and oral communication

Time management

Education

Bachelor's degree in Computer Science

Job description

Forsyth County Management Information Services is seeking a highly motivated, dependable professional IT Assistant Team Lead with exceptional communication and technical skills to work with the Applied Technologies Team. The successful candidate will have considerable knowledge of how technology can be integrated into the public sector environment for a variety of applications and purposes. The Applied Technologies Assistant Team Leader position requires a blend of technical and managerial skills associated with the delivering technological solutions including various types of endpoints, and alternative compute solutions, asset management, project management, and team management.

A successful candidate should have the following knowledge, skills and abilities:

• Interpersonal and leadership skills, including collaboration, facilitation, and negotiation skills.
• Detailed understanding of hardware, software, applications, and systems.
• Ability to understand, prepare, and execute fiscal budgets and contracts.
• Strong oral and written communications skills.
• Must be able to communicate effectively with colleagues with different areas and levels of technical expertise.
• Strong organizational skills, proven ability to manage time and priorities, ability to complete complex projects and tasks with attention to detail.

Graduation from a four-year college with a degree in computer science and 4 years of experience in PC, networking, and large systems, at least two of which must be in software systems analysis on the same or similar equipment.

A four-year degree outside of the relevant academic field plus additional years of relevant experience may also be considered.

A higher education level may be considered as a substitution for all or part of the experience requirement or an equivalent combination of education and experience.

A valid driver's license is required.

This position is subject to working in high security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent criminal background check.

Essential duties and responsibilities include but are not limited to:

• Assist in the day-to-day management of a team of highly skilled technologists with the goal of providing a stable, scalable, and flexible personal computing environment.
• Implement and maintain end point technology in an effort to standardize and provide cross-platform and multi-user solutions in a cost-effective manner.
• Implement, maintain, and enhance collaboration based on end user communications, and presence technologies.
• Establish and maintain standard operating system builds and standard methodologies for technical delivery, implementation, and operational support systems.
• Assist in management of teams of resources to design, integrate and implement advanced end-user computing environments.
• Build employee knowledge and skills in specific areas of expertise.
• Assist the Technology Manager in establishing and maintaining the required 3rd party support and service contracts for hardware and software solutions.
• Assist in preparation and presentation the required and requested technical reports to management.
• Communicate overall goals and principles of organization and promote a friendly and progressive working environment.