Strategic IT Change Manager | ITIL & CAB Leader

Unisys Corporation; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Unisys Corporation is seeking a Change Manager to oversee standard, normal and emergency IT changes within the enterprise. You will coordinate CAB meetings, review CRs for risk and impact, and ensure changes are staged to minimize business disruption.

Responsibilities include monitoring implementation, maintaining ITSM records, and conducting PIRs for high-risk changes while driving process improvements and automation.

Qualifications

• ITIL/ITSM knowledge and experience.
• ServiceNow Change Management experience.
• Incident, Problem and Change Management processes.
• Risk and impact assessment.
• CAB coordination and stakeholder management.
• Reporting and KPI analysis.
• Strong communication and coordination skills.

Responsibilities

• Manage and coordinate Standard, Normal, and Emergency Changes within the IT environment.
• Review Change Requests (CRs) for completeness, risk, impact, implementation and rollback plans.
• Coordinate Change Advisory Board (CAB) meetings and obtain required approvals.
• Ensure changes are scheduled to avoid business disruption and conflicts.
• Monitor change implementation and adherence to approved plans.
• Coordinate with Service Desk, Infrastructure, Application, Network, Security and other IT teams.
• Track failed, rejected, unauthorized and emergency changes and drive corrective actions.
• Maintain accurate change records and documentation in ITSM system.
• Perform Post Implementation Reviews (PIR) for failed or high-risk changes.
• Monitor Change Management KPIs such as change success rate, change failure rate, emergency changes and unauthorized changes.
• Identify opportunities to improve the Change Management process and increase automation.
• Ensure compliance with ITIL processes, internal policies and audit requirements.
• Support major incidents where emergency changes are required to restore services quickly.

Skills

ITIL / ITSM

ServiceNow Change

Incident management

Problem management

Change management

CAB coordination

Stakeholder management

KPI reporting

Communication

Job description

Unisys Corporation is seeking a Change Manager to oversee standard, normal and emergency IT changes within the enterprise. You will coordinate CAB meetings, review CRs for risk and impact, and ensure changes are staged to minimize business disruption.

Responsibilities include monitoring implementation, maintaining ITSM records, and conducting PIRs for high-risk changes while driving process improvements and automation.