IT Change Lead: ITIL, CAB & Process Optimization

Unisys; Pennsylvania; On-site; USD 90,000 - 120,000; Full time

Job summary

Unisys in the United States (Pennsylvania) is seeking a Change Manager responsible for coordinating IT changes through the Change Management process, ensuring proper assessment, approval, scheduling, implementation, and review with minimal business impact.

You will lead CAB meetings, manage CRs, monitor KPIs, and collaborate with Service Desk, Infrastructure, Applications, Network and Security teams to drive timely, compliant changes.

Qualifications

• ITIL / IT Service Management knowledge.
• Experience with Change Management processes including CRs, CABs and PIRs.
• Ability to assess risk and impact of changes.
• Experience coordinating CAB meetings and approvals.
• Strong stakeholder management and reporting capabilities.
• Excellent written and verbal communication.

Responsibilities

• Manage and coordinate Standard, Normal, and Emergency Changes within the IT environment.
• Review Change Requests for completeness, risk, impact, implementation and rollback plans.
• Coordinate Change Advisory Board (CAB) meetings and obtain required approvals.
• Ensure changes are scheduled to avoid business disruption and conflicts.
• Monitor change implementation and ensure adherence to approved plans.
• Coordinate with IT teams including Service Desk, Infrastructure, Applications, Network, Security.
• Track failed, rejected, unauthorized and emergency changes and drive corrective actions.
• Maintain accurate change records and documentation in ITSM system.
• Perform Post Implementation Reviews (PIR) for failed or high-risk changes.
• Monitor Change Management KPIs such as change success rate, change failure rate, emergency changes and unauthorized changes.
• Identify opportunities to improve the Change Management process and increase automation.
• Ensure compliance with ITIL processes, internal policies and audit requirements.
• Support major incidents where emergency changes are required to restore services quickly.

Skills

ITIL / IT Service Management knowledge

ServiceNow Change Management

Incident, Problem and Change Mgmt.

Risk and impact assessment

CAB coordination

Stakeholder management

Reporting and KPI analysis

Strong communication and coordination

Tools

ServiceNow Change Management

Job description

Unisys in the United States (Pennsylvania) is seeking a Change Manager responsible for coordinating IT changes through the Change Management process, ensuring proper assessment, approval, scheduling, implementation, and review with minimal business impact.

You will lead CAB meetings, manage CRs, monitor KPIs, and collaborate with Service Desk, Infrastructure, Applications, Network and Security teams to drive timely, compliant changes.