Strategic IT Change Manager

Unisys; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Unisys is seeking a Change Management specialist to manage and coordinate IT changes through ITIL-aligned processes, ensuring changes are assessed, approved, scheduled, implemented, and reviewed with minimal business impact.

You will lead Standard, Normal, and Emergency changes, review CRs, coordinate CAB meetings, monitor implementation, and drive continuous improvement while maintaining compliance with audits and internal policies across IT teams.

Qualifications

• ITIL / IT Service Management knowledge.
• Experience with ServiceNow Change Management.
• Ability to assess risk and impact.
• CAB coordination and stakeholder management.
• Strong reporting and KPI analysis skills.
• Excellent communication and coordination skills.

Responsibilities

• Manage Standard, Normal, and Emergency Changes within the IT environment.
• Review Change Requests for completeness, risk, impact, implementation and rollback plans.
• Coordinate Change Advisory Board (CAB) meetings and obtain required approvals.
• Ensure changes are scheduled appropriately to avoid business disruption and conflicts.
• Monitor change implementation and ensure adherence to approved plans.
• Coordinate with Service Desk, Infrastructure, Application, Network, Security and other IT teams.
• Track failed, rejected, unauthorized and emergency changes and drive corrective actions.
• Maintain accurate change records and documentation in ITSM system.
• Perform Post Implementation Reviews (PIR) for failed or high-risk changes.
• Monitor Change Management KPIs such as change success rate, change failure rate, emergency changes and unauthorized changes.
• Identify opportunities to improve the Change Management process and increase automation.
• Ensure compliance with ITIL processes, internal policies and audit requirements.
• Support major incidents where emergency changes are required to restore services quickly.

Skills

ITIL / ITSM knowledge

CAP coordination

Stakeholder management

Reporting and KPI analysis

Strong communication

Tools

ServiceNow Change Management

Job description

Unisys is seeking a Change Management specialist to manage and coordinate IT changes through ITIL-aligned processes, ensuring changes are assessed, approved, scheduled, implemented, and reviewed with minimal business impact.

You will lead Standard, Normal, and Emergency changes, review CRs, coordinate CAB meetings, monitor implementation, and drive continuous improvement while maintaining compliance with audits and internal policies across IT teams.