US-Based Change Manager

Unisys; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Unisys is seeking a Change Manager to lead IT change coordination across the enterprise. You will ensure requests are complete, assessed for risk, properly approved, scheduled, implemented, and reviewed with minimal operational impact.

The role requires collaboration with Service Desk, Infrastructure, Applications, Network, and Security teams to maintain accurate ITSM records and drive continuous process improvement. Strong communication is essential.

Qualifications

• ITIL/ITSM knowledge required.
• Experience with ServiceNow Change Management is essential.
• Ability to coordinate CAB meetings and manage stakeholders effectively.
• Strong skills in risk assessment, impact analysis, and KPI reporting.

Responsibilities

• Manage and coordinate Standard, Normal, and Emergency Changes within the IT environment.
• Review Change Requests for completeness, risk, impact, and rollback plans.
• Coordinate Change Advisory Board (CAB) meetings and obtain approvals.
• Ensure changes are scheduled to minimize business disruption and conflicts.
• Monitor implementation and adherence to approved plans; track changes and drive improvements.
• Perform PIRs for failed or high-risk changes and report KPI trends.

Skills

ITIL/ITSM knowledge

Incident/Problem/Change processes

CAB coordination

Stakeholder management

Reporting & KPI analysis

Strong communication & coordination

Tools

ServiceNow Change Management

Job description

US-Based Change Manager page is loaded## US-Based Change Managerlocations: USA Remotetime type: Full timeposted on: Posted Todayjob requisition id: REQ575705**What success looks like in this role:*** Responsible for managing and coordinating IT changes through the organization's Change Management process, ensuring changes are properly assessed, approved, scheduled, implemented, and reviewed with minimal impact to business operations.**Key Responsibilities*** Manage and coordinate Standard, Normal, and Emergency Changes within the IT environment.* Review Change Requests (CRs) for completeness, risk, impact, implementation and rollback plans.* Coordinate Change Advisory Board (CAB) meetings and obtain required approvals.* Ensure changes are scheduled appropriately to avoid business disruption and conflicts.* Monitor change implementation and ensure adherence to approved plans.* Coordinate with Service Desk, Infrastructure, Application, Network, Security and other IT teams.* Track failed, rejected, unauthorized and emergency changes and drive corrective actions.* Maintain accurate change records and documentation in ITSM system.* Perform Post Implementation Reviews (PIR) for failed or high-risk changes.* Monitor Change Management KPIs such as change success rate, change failure rate, emergency changes and unauthorized changes.* Identify opportunities to improve the Change Management process and increase automation.* Ensure compliance with ITIL processes, internal policies and audit requirements.* Support major incidents where emergency changes are required to restore services quickly.**You will be successful in this role if you have:*** ITIL / IT Service Management knowledge* ServiceNow Change Management* Incident, Problem and Change Management processes* Risk and impact assessment* CAB coordination* Stakeholder management* Reporting and KPI analysis* Strong communication and coordination skillsThis role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys'.