IT Business Relationship Manager

Peoria; Peoria (AZ); On-site; USD 102,000 - 151,000; Full time

Job summary

City of Peoria is seeking an IT Business Relationship Manager to act as a strategic liaison between Information Technology and City departments, translating needs into actionable technology initiatives. The role drives governance, prioritizes requests, and aligns IT investments with city priorities.

The BRM will lead cross-functional programs, engage stakeholders, and guide departments in technology roadmaps, ensuring effective communication across technical and non-technical teams within a

Qualifications

• Bachelor’s degree in a relevant field or five years of related experience.
• A minimum of five years in IT Service Management or Business Relationship Management with at least two years in a supervisory/management role.
• Strong knowledge of ITIL, BRM, Portfolio Management, Project Management, Process Analysis/Improvement and IT Strategy.

Responsibilities

• Serve as a strategic liaison between IT and City departments to understand business needs, priorities, and challenges.
• Translate business needs into actionable IT initiatives and ensure technology investments align with organizational priorities.
• Lead cross-functional initiatives, coordinate IT governance processes, and promote effective communication between technical and non-technical stakeholders.

Skills

IT Service Management

Business Relationship Management

Portfolio Management

Project Management

Process Analysis

IT Strategy

Stakeholder engagement

Education

Bachelor’s degree in Business Administration / Computer Information Systems / Computer Science or related field

Education equivalency: +5 years relevant experience

Job description

## IT Business Relationship ManagerApply: Onsite Work: Information Technology Building, Peoria, AZ: Full time: Posted Yesterday: JR100368Application Deadline:October 4, 2026**Salary Range:**Min $101,956.75 - Mid $126,426.58 - Max $150,896.40To view all salary ranges for the City of Peoria, please click here.**Department:**Information Technology**Minimum Requirements:**The **IT Business Relationship Manager (BRM)** serves as a strategic liaison between Information Technology and City departments, building strong partnerships to understand business needs, priorities, and challenges. This position works closely with department leadership and IT teams to identify technology opportunities, translate business needs into actionable initiatives, and ensure technology investments align with organizational priorities.The BRM facilitates technology planning, assists departments with developing technology roadmaps and business cases, coordinates and prioritizes technology requests, and guides initiatives through established IT governance processes. The position also helps departments understand available technology capabilities, identifies opportunities for process improvement and innovation, and promotes effective communication between technical and non-technical stakeholders.The ideal candidate is a collaborative, customer-focused professional with strong relationship-building, communication, analytical, and strategic planning skills who can successfully navigate competing priorities in a complex organization.The anticipated hiring salary range is min-mid.**Education:*** Bachelor’s degree from an accredited institution in Business Administration, Computer Information Systems, Computer Science, or related field.**Education Equivalency:** Education may be substituted with an additional five (5) years of relevant experience.**Experience:*** A minimum of five (5) years of progressively responsible experience in an IT Service Management or Business Relationship Management environment with a minimum of two (2) years of direct supervisory or management experience.* Demonstrated experience leading cross-functional initiatives and aligning IT services with business strategy.* Requires strong knowledge of IT Service Management, Business Relationship Management, Portfolio Management, Project Management, Process Analysis and Improvement, and IT Strategy.* Demonstrated skills in Business Relationship Management and stakeholder engagement.**Licenses and Certifications:*** Terminal Operator Certification (TOC) Certification upon hire.* Information Technology Infrastructure Library (ITIL) certification within 6 months of hire.* Demonstrated skills in Business Relationship Management and stakeholder engagement.**Preferred/Desirable Qualifications:*** Experience in a municipal or government setting.* Experience with organizational change management and service governance frameworks.To view the full job description, work environment and physical demands, click here.