IT Business Relationship Manager

City of Peoria; United States; On-site; USD 102,000 - 151,000; Full time

Job summary

The City of Peoria, AZ, is seeking an IT Business Relationship Manager to act as a strategic liaison between Information Technology and city departments. You will help departments understand technology opportunities, translate business needs into initiatives, and guide investments through IT governance.

The BRM will work with department leadership to develop roadmaps, prioritize requests, and ensure alignment with organizational priorities, while fostering clear communication between technical

Qualifications

• Bachelor’s degree in Business Administration, Computer Information Systems, Computer Science, or related field.
• Education may be substituted with an additional five years of relevant experience.
• Minimum five years in IT Service Management or BRM with at least two years in supervision/management.
• Must have ITIL certification within 6 months of hire and TOC certification on hire.

Responsibilities

• Serve as a strategic liaison between Information Technology and City departments, building partnerships to understand needs and priorities.
• Translate business needs into actionable initiatives and ensure technology investments align with organizational priorities.
• Facilitate technology planning, roadmaps, and governance processes across departments.
• Promote effective communication between technical and non‑technical stakeholders and drive process improvements.

Skills

Relationship building

Communication

Strategic planning

Stakeholder engagement

Cross-functional leadership

Education

Bachelor's degree (Business Admin / CIS / CS)

Tools

ITIL

Job description

Application Deadline: October 4, 2026 Salary Range: Min $101,956.75 - Mid $126,426.58 - Max $150,896.40 To view all salary ranges for the City of Peoria, please click here. Department: Information Technology

Minimum Requirements

The IT Business Relationship Manager (BRM) serves as a strategic liaison between Information Technology and City departments, building strong partnerships to understand business needs, priorities, and challenges. This position works closely with department leadership and IT teams to identify technology opportunities, translate business needs into actionable initiatives, and ensure technology investments align with organizational priorities. The BRM facilitates technology planning, assists departments with developing technology roadmaps and business cases, coordinates and prioritizes technology requests, and guides initiatives through established IT governance processes. The position also helps departments understand available technology capabilities, identifies opportunities for process improvement and innovation, and promotes effective communication between technical and non-technical stakeholders. The ideal candidate is a collaborative, customer-focused professional with strong relationship-building, communication, analytical, and strategic planning skills who can successfully navigate competing priorities in a complex organization.

Education

Bachelor’s degree from an accredited institution in Business Administration, Computer Information Systems, Computer Science, or related field. Education Equivalency: Education may be substituted with an additional five (5) years of relevant experience.

Experience

A minimum of five (5) years of progressively responsible experience in an IT Service Management or Business Relationship Management environment with a minimum of two (2) years of direct supervisory or management experience. Demonstrated experience leading cross-functional initiatives and aligning IT services with business strategy. Requires strong knowledge of IT Service Management, Business Relationship Management, Portfolio Management, Project Management, Process Analysis and Improvement, and IT Strategy. Demonstrated skills in Business Relationship Management and stakeholder engagement.

Licenses and Certifications

Terminal Operator Certification (TOC) Certification upon hire. Information Technology Infrastructure Library (ITIL) certification within 6 months of hire. Demonstrated skills in Business Relationship Management and stakeholder engagement.

Preferred/Desirable Qualifications

Experience in a municipal or government setting. Experience with organizational change management and service governance frameworks.

To view the full job description, work environment and physical demands, click here.

Why Peoria?

Recently voted the #1 place, to live, work and play, Peoria is a community you can be proud to work for. Take a look at the great benefits offered to eligible employees: Click here to view benefits offered.

About Peoria

The City of Peoria, AZ is a thriving city in the Northwest Valley that provides excellent municipal services to our community. Recently named by AZ Big Media as the Best Place to Live, Work, and Play, we are committed to maintaining the level of service to our residents to sustain and enhance the lives and culture of Peoria. If you are passionate about providing excellent service through anticipating our community's needs, creating partnerships, promoting sustainability, and embracing diversity, then #PeoriaisthePlace for you! Get an inside look at the Culture of Peoria We are PEORIA! Professional, Ethical, Open, Responsive, Innovative, Accountable

An Equal Employment Opportunity Agency. Peoria es una Agencia de Igualdad de Oportunidad de Empleo.

The City of Peoria is a full-service municipality delivering exceptional services by anticipating needs, building partnerships, promoting sustainability, and embracing diversity. Founded in 1886 and incorporated in 1954, Peoria has grown from a farming town into a thriving city of over 190,000 residents. We’re proud of our history and excited about a future driven by innovation, growth, and connection. Local government is more than a job; it’s a chance to make a difference. Our mission is to foster a culture of productivity, improvement, and excellent service. At Peoria, we value our employees and strive to create a workplace where everyone feels respected, safe, and supported. Our P.E.O.R.I.A. values define how we serve: Professional Ethical Open Responsive Innovative Accountable Join Peoria. Serve with purpose and ignite your future.

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