Business Relationship Manager II

Tucson Police Department; Tucson, Northern (AZ, KY); Hybrid; USD 48,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pension plan

Paid time off

Parental leave

Tuition reimbursement

Job summary

The City of Tucson seeks an Information Technology Business Relationship Manager II to establish strong relationships with partner departments and translate business needs into IT solutions. This on-site role requires coordinating with IT governance processes and leading initiatives that align with organizational goals.

Minimum qualifications include a Bachelor's degree and five years of relevant experience; a valid driver license is preferred.

Qualifications

• Education: Bachelor's degree
• Experience: Five (5) years of relevant experience
• Equivalency: Any combination of relevant education and experience may be substituted on a year-for-year basis.
• License/Certifications: Valid and unrestricted Arizona Driver License (as listed)

Responsibilities

• Establishes and maintains relationships with partner departments and stakeholders.
• Acts as the primary point of contact for IT services outside primary service owners.
• Participates in IT governance processes representing partner needs.
• Develops enterprise IT strategies aligned with business objectives.
• Identifies opportunities for IT process improvements and digital transformation.
• Initiates ideation with partners to build project/program Portfolio pipeline.
• Facilitates communication between ITD and partner departments.
• Develops and provides formal training in areas of expertise.

Skills

Business relationship management

Communication skills

Analytical thinking

Leadership

Education

Bachelor's degree

Tools

IT governance processes

Training development

Job description

Posting Close Date

Applicants must submit their completed application by 09-19-2026 at 11:59 p.m. MST Application and Special Instructions **IMPORTANT - PLEASE READ** This Job Profile will be moving to a higher pay range beginning October 5, 2026. Any job offers made after this date will be placed within the new range of $38.91 - $58.36 ($80, 932.20 - $121, 388.80). Typically, offers are placed between the minimum and midpoint of the pay range ($80, 932.20 - $121, 388.80). As part of the online application process, all applicants are required to submit both an updated resume and cover letter at the time of application. Resumes and cover letters received after the application closing date will not be considered. Applications received that do not contain a resume and a cover letter will be considered incomplete and will not be considered further in this recruitment process. The City of Tucson does not provide VISA sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Relocation expenses will not be provided for this position. Candidates are responsible for all costs associated with relocating to the Tucson area, if applicable. This position is on-site. Remote or hybrid work options are not available at this time, as regular in-person collaboration and presence are essential to support departmental operations and team needs. Applicants will be evaluated based on the information provided in their application materials. The highest-scoring applicants will be invited to participate in a virtual interview via the Microsoft TEAMs application (free to download). Please save the date: Virtual interviews are anticipated to take place during the week of October 5, 2026. Applicants selected to move forward in the process will receive additional details regarding interview scheduling.

Key Responsibilities

Establishes and maintains strong relationships with partner departments, including senior leadership and key stakeholders, to understand their business goals, challenges, and technology needs. Serves as the primary point of contact for partner departments in relation to IT services which can’t be fulfilled by primary service owners, ensuring their needs are addressed and expectations are managed effectively. Actively participates in the IT governance processes, representing the needs and perspectives of partner departments. Collaborates with partner departments and internal ITD team members to develop enterprise IT enabled strategies and initiatives that align with business objectives and provide guidance and recommendations on technology solutions. Stays informed about industry trends, emerging technologies, and best practices related to IT business relationship management, and incorporates them into departmental strategies and practices. Identifies opportunities for IT process improvements, innovation, and digital transformation to enhance efficiency and service delivery for partner departments. Initiates ideation phase with partners to transition into project/program portfolio pipeline. Facilitate regular communication channels between the IT Department and partner departments, and within ITD to ensure effective coordination, resolve issues, and provide updates on IT initiatives. Develops and provides formal training in areas of expertise. Coordinates and supports training for designated staff. Maintains knowledge of current developments and practices. Performs all other duties and tasks as assigned. All duties and responsibilities listed are subject to change.

Working Conditions

Mostly office environment.

Minimum Qualifications

• Education Bachelor's degree
• Experience Five (5) years of relevant experience
• Equivalency Any combination of relevant education and experience may be substituted on a year-for-year basis.
• License/Certifications Valid and unrestricted Arizona Class D Driver License - Arizona Department of Transportation - Motor Vehicle DivisionValid and unrestricted Arizona Class D Driver License - Arizona Department of Transportation - Motor Vehicle Division

Preferred Qualifications

• A valid and unrestricted driver’s license with two (2) years of licensed driving is required.
• Preferred Qualifications: Five years of experience as a Business Relationship Manager or in a related role.
• MBA, MPA, MIS or related field of study with significant experience in IT projects and relationship building.
• Business Relationship Manager Professional certification
• ITIL Foundations certification
• Experience working in the assigned area for business relationship assignment(s)
• Experience working in a government or public sector environment is highly desirable.
• Experience working with strategists and/or architects in developing strategic plans, roadmaps & success measures
• Strong understanding of customer relationship management principles and practices
• Excellent written and verbal communication skills
• Demonstrated strength in analytical and problem-solving skills
• Ability to work independently and as a member and leader of a team

Position Details

Job Profile J0798 - Information Technology Business Relationship Manager II View full job profile including classification specifications and physical demands at https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade G110 Hourly Range $35.37 - 53.05 USD The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Fair Labor Standards Act (FLSA) Exempt Position Type Regular Time Type Full time Department Information Technology Department Link No Website

Background Check This position has been designated to require a criminal background check.

The City of Tucson is a Second Chance Employer.

About Us Benefits

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship

The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. The City of Tucson does not offer visa sponsorship.

Equal Opportunity

The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer The city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).

ADA Accessibility

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [e-mail].

City Organization

The City of Tucson, founded in 1775 and incorporated in 1877, is a City Manager-led Mayor and Council government organization comprised of over 5,000 dedicated employees.

Tucson Community

The City of Tucson is recognized as a Top 20 “BestCityinAmerica” by Resonance Consultancy. Tucson, Arizona,is a thrivingcenterof bioscience, aerospace/defense, optics, mining, and logistics. Withacitypopulationofmorethan540,000andaregionalpopulationofmorethan1million,Tucsonhas330-plusdaysofsunshineayearandissurroundedbymajesticmountainranges. Asmall‑townfeelwithbig‑cityamenitiescomplementsitsnaturalbeauty. YoucanlearnmoreaboutTucson,Arizona,atVisitTucson,Arizona. For system related questionspleasecontact [e-mail].