IT Business Analyst - Process Improvement & Systems
James Madison University
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Job summary
James Madison University in Harrisonburg, VA seeks a Business Analyst - IT to provide functional and technical support for software applications and business systems. You will analyze processes, gather requirements, and contribute to system tests and user acceptance testing.
The role emphasizes collaboration with end users, documentation, and ongoing support within the IT Strategic Initiatives department.
Qualifications
- Knowledge of business analysis techniques
- Knowledge of software development lifecycle
- Knowledge of information systems/information technology trends
- Knowledge of customer service best practices
- Excellent organizational and planning skills
- Ability to apply and interpret user requirements and improve business processes
- Demonstrated troubleshooting skills
- Ability to work independently
- Basic Windows/desktop application experience
- Excellent oral and written communication skills
- Ability to manage multiple priorities
Responsibilities
- Partner with the user community to analyze existing business processes and identify areas for process improvement.
- Partner with the user community to identify, analyze and communicate new business requirements.
- Develop, document and perform system, integration, and user acceptance tests.
- Provide support to customers.
Skills
Tools
Job description
James Madison University in Harrisonburg, VA seeks a Business Analyst - IT to provide functional and technical support for software applications and business systems. You will analyze processes, gather requirements, and contribute to system tests and user acceptance testing.
The role emphasizes collaboration with end users, documentation, and ongoing support within the IT Strategic Initiatives department.
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