Business Analyst - IT

James Madison University; Harrisonburg (VA); On-site; USD 68,000 - 72,000; Full time

Job summary

James Madison University in Harrisonburg, VA seeks a Business Analyst - IT to provide functional and technical support for software applications and business systems. You will analyze processes, gather requirements, and contribute to system tests and user acceptance testing.

The role emphasizes collaboration with end users, documentation, and ongoing support within the IT Strategic Initiatives department.

Qualifications

• Knowledge of business analysis techniques
• Knowledge of software development lifecycle
• Knowledge of information systems/information technology trends
• Knowledge of customer service best practices
• Excellent organizational and planning skills
• Ability to apply and interpret user requirements and improve business processes
• Demonstrated troubleshooting skills
• Ability to work independently
• Basic Windows/desktop application experience
• Excellent oral and written communication skills
• Ability to manage multiple priorities

Responsibilities

• Partner with the user community to analyze existing business processes and identify areas for process improvement.
• Partner with the user community to identify, analyze and communicate new business requirements.
• Develop, document and perform system, integration, and user acceptance tests.
• Provide support to customers.

Skills

Business Analysis

SDLC

IT Trends

Customer Service

Planning & Organization

Requirements Analysis

Troubleshooting

Independent Work

Windows Desktop

Communication Skills

Multitasking

Tools

ERP Systems

Job description

Working Title: Business Analyst - IT

State Role Title

Information Technology Specialist II

Position Type

Full-time Staff (Classified)

Position Status

Full-Time

FLSA Status

Exempt: Not Eligible for Overtime

College/Division

Information Technology

Department

100786 - IT Strategic Initiatives

Pay Band

5

Pay Rate

Pay Range

Specify Range or Amount

$68,000 - $72,000

Is this a JMU only position?

No

Is this a grant-funded position?

No

Is this a Conflict of Interest designated position?

No

Beginning Review Date

10/6/2026

About JMU

At James Madison University (JMU), we're more than just a publicly funded institution - we're a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?

We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:

• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change - and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information

The IT department at James Madison University (JMU) is seeking applicants for a Business Analyst. This position provides quality functional and technical support to assist end users with their use of software applications and business systems.

Duties and Responsibilities

• Partner with the user community to analyze existing business processes and identify areas for process improvement.
• Partner with the user community to identify, analyze and communicate new business requirements.
• Develop, document and perform system, integration, and user acceptance tests.
• Provide support to customers.

Qualifications

Required Qualifications

• Knowledge of business analysis techniques and practices
• Knowledge of software development lifecycle
• Knowledge of information systems/information technology trends
• Knowledge of customer service best practices
• Excellent organizational and planning skills
• Ability to apply and interpret user requirements, apply logical sequencing to improve or change business processes and rapidly learn computer software
• Demonstrated troubleshooting skills
• Ability to work independently
• Basic Windows/desktop application experience
• Interpersonal skills, including excellent oral and written communication skills, to include ability to communicate with both technical and non-technical individuals
• Ability to manage multiple priorities

Additional Considerations

• Knowledge of software applications / ERP systems
• Demonstrated experience as a business analyst
• Basic knowledge of project management

Conditions of Employment

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: [phone].

Reasonable Accommodation

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at [phone] or [e-mail]. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.