IT Business Analyst: Process & Systems Optimization

Commonwealth of VA Careers; Harrisonburg (VA); On-site; USD 68,000 - 72,000; Full time

Job summary

Commonwealth of Virginia is seeking a Business Analyst - IT to provide quality functional and technical support for software applications and business systems. The role collaborates with user communities to analyze processes, define requirements, and test solutions.

The position requires strong knowledge of the SDLC, information systems, and customer service best practices, with excellent organization and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Knowledge of business analysis techniques and practices
• Knowledge of software development lifecycle
• Knowledge of information systems/information technology trends
• Knowledge of customer service best practices
• Excellent organizational and planning skills
• Ability to apply and interpret user requirements, apply logical sequencing to improve or change business processes and rapidly learn computer software
• Demonstrated troubleshooting skills
• Ability to work independently
• Basic Windows/desktop application experience
• Interpersonal skills, including excellent oral and written communication skills, to include ability to communicate with both technical and non-technical individuals
• Ability to manage multiple priorities

Responsibilities

• Partner with the user community to analyze existing business processes and identify areas for process improvement.
• Partner with the user community to identify, analyze and communicate new business requirements.
• Develop, document and perform system, integration, and user acceptance tests.
• Provide support to customers.

Skills

Business Analysis

SDLC

Information Systems

Customer Service

Organization

Requirement Gathering

Troubleshooting

Independent Work

Windows/Desktop Apps

Communication

Job description

Commonwealth of Virginia is seeking a Business Analyst - IT to provide quality functional and technical support for software applications and business systems. The role collaborates with user communities to analyze processes, define requirements, and test solutions.

The position requires strong knowledge of the SDLC, information systems, and customer service best practices, with excellent organization and the ability to manage multiple priorities in a fast-paced environment.