IT Business Analyst

Select Portfolio Servicing, Inc.; Salt Lake City (UT); On-site; USD 55,000 - 85,000; Full time

Job summary

Select Portfolio Servicing, Inc. is seeking a business analyst to work with business units and IT to understand processes, document requirements, and support successful system updates. This role translates business needs into structured requirements and helps identify gaps for ongoing improvements.

The ideal candidate will have strong communication, attention to detail, and the ability to learn quickly. Prior SDLC exposure is a plus and collaboration across teams is essential.

Qualifications

• Associate's degree in Business, Information Systems, or a related field or equivalent experience.
• Strong written and verbal communication.
• Strong attention to detail and organizational abilities.
• Understanding business processes and how technology supports them.
• Experience with Microsoft Office or similar.
• Ability to collaborate with various business users and technical team members.
• Ability to learn business processes and systems quickly.

Responsibilities

• Collaborate with stakeholders to gather information on current processes and needs.
• Document workflows, procedures, and requested changes clearly and accurately.
• Translate business requests into structured requirements for IT.
• Identify gaps or inefficiencies in current processes.
• Support communication between business and IT to ensure clarity.
• Attend meetings, take notes, and track requirements and action items.
• Review work to ensure alignment with requirements.
• Maintain and update documentation as systems evolve.
• Learn business processes and systems quickly.
• Other duties as assigned.

Skills

Communication skills

Documentation

Requirements gathering

MS Office

Collaboration

Learning quickly

Education

Associate's degree or equivalent

Tools

Microsoft Office

Job description

This position will work with business units and IT team members to understand processes, document requirements, and help ensure successful implementation of system updates and improvements. This position supports the connection between business needs and technology solutions using practical, hands-on application.

Principal Duties:

• Collaborate with business unit stakeholders to gather information on current processes and business needs.
• Document business workflows, procedures, and requested changes clearly and accurately.
• Translate business requests into structured requirements for the IT Development team.
• Assist in identifying gaps or inefficiencies in current processes.
• Support communication between business teams and IT to ensure clarity and alignment.
• Participate in meetings, take notes, and help track requirements and action items.
• Review completed work with guidance to confirm alignment with defined requirements.
• Maintain and update documentation as systems and processes evolve.
• Quickly learn business processes and systems.
• Other duties as assigned.

Minimum Qualifications:

• Associate's degree in Business, Information Systems, or a related field, or equivalent experience
• Strong written and verbal communication skills.
• Strong attention to detail and organizational abilities.
• Understanding business processes and how technology supports them.
• Experience with Microsoft Office suite or similar.
• Ability to collaborate with various business users and technical team members.
• Ability to learn business processes and systems quickly.

Preferred Qualifications:

• Understanding of Software development process (SDLC).
• Experience documenting processes or requirements.
• Problem solving mindset with a willingness to ask questions and learn.
• Exposure to business analysis concepts through coursework, internships or prior work experience.