IT Business Analyst

Kapco Metal Stamping; Town of Grafton (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Kapco Metal Stamping is seeking a professional technical support analyst to administer key systems, resolve user issues, and drive improvement projects in a manufacturing setting. The role combines technical expertise with strong communication and project-management skills to align IT with business needs.

Responsibilities include system administration, end-user support, project management, vendor coordination, and thorough documentation.

Qualifications

• Experience in a manufacturing environment.
• Extensive knowledge of ERP systems and improvement.
• Experience with Plex ERP is a plus.

Responsibilities

• System Administration: administer and maintain assigned systems to ensure optimal performance and data integrity.
• End-User Support: provide functional support and resolve tickets promptly.
• Project Management: manage system enhancement projects from requirements analysis to testing and timelines.
• Vendor Relationship Management: maintain relationships with software vendors and implement features.
• Documentation Management: maintain clear system documentation and change logs.
• Other duties as assigned.

Skills

ERP systems

PLEX ERP

Manufacturing environment

Vendor communication

Job description

Kapco Metal Stamping is the Midwest’s premier contract manufacturer of metal components, trusted by some of the world’s biggest brands to make precision metal parts. Kapco’s constant investment in modern, state-of-the-art equipment and cutting‑edge technology sets us apart from other manufacturers in the industry and helps us deliver the highest quality products to their partners.

Alongside our metal stamping, fabrication, welding, and machining capabilities, Kapco has built a lasting reputation for our family culture based upon six core values: Innovation, Attitude, Integrity, Impact, Accountability, and Safety.

Today, Kapco employs over 600 employees across our family of companies, and we are looking to add to our fast‑growing team!

A professional technical support role responsible for supporting business operations by administering key systems, resolving user issues, and managing systems improvement projects. This role combines technical expertise with strong communication and project management skills to ensure systems run efficiently and align with business needs. Working closely with internal teams and external vendors, the analyst drives process improvements, supports daily operations, and ensures timely delivery of technology solutions that enhance organizational performance. This is an exempt position.

Responsibilities:

• System Administration: Administer, configure, and maintain assigned systems to ensure optimal performance, functionality, and data integrity.
• End-User Support: Provide functional support in area of expertise, ensuring timely ticket resolution and implementation of workarounds when necessary.
• Project Management: Manage system enhancement and implementation projects, including requirements analysis, solution design and testing, and timeline management.
• Vendor Relationship Management: Maintain relationships with software and support vendors, working with them on support cases, implementing new features, and proper use of products.
• Documentation Management: Maintain clear and organized system documentation, including change logs, common fixes to incidents, etc.
• Other duties as assigned.

Experience and Performance Standards:

• Prior experience in a manufacturing environment.
• Extensive knowledge of ERP systems: troubleshooting, support, and functionality improvements.
• PLEX ERP experience is a plus.
• Completes assigned projects and support tasks within established timelines while maintaining accuracy and quality.
• Communicates clearly and professionally with customers and vendors to define needs, resolve issues, and document solutions.
• Demonstrates responsiveness, dependability, and a positive attitude when assisting others with IT-related issues.
• Consistently meets attendance expectations.
• Demonstrates adherence to Company’s Core Values.
• Follows all company policies, procedures, and practices related to personnel, safety, quality and housekeeping.
• Meets individual performance goals on an annual basis.

About Kapco Metal Stamping

Kapco is known for investing in its people and creating a culture of engagement and is equally as committed to giving back to the community. As an employee, you can expect a goal-oriented compensation structure, excellent benefits including Medical, Dental and Vision Insurance, 401K, Profit Sharing, Vacation, Paid Holidays, an Onsite Wellness Center and Gym Membership. Building on employees’ skill sets and growing them as individuals is a top priority at Kapco. The Kacmarcik Center for Human Performance is focused specifically on delivering an exclusive and proprietary in‑house training, designed to develop employees along their career path.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.